Detail-Oriented Data Entry & Imaging Specialist

Jean Jones

McDonough, GA ***** 404-***-**** ***********@*****.***

Professional Summary

Detail-oriented and dependable Data Entry and Imaging Processor with over 10 years of experience in high-volume data processing, document imaging, indexing, and administrative support. Demonstrated expertise in accuracy, confidentiality, and productivity in fast-paced environments. Skilled in mail preparation, data verification, claims handling, and customer service. Adept at utilizing technology to streamline processes and ensure data integrity.

Core Competencies

•Data Entry & Verification • Document Imaging & Indexing • Administrative Support

•Customer Service • Mail Sort & Preparation • Ten-Key Proficiency

•Records Management • Accounts Reconciliation • Scanning & Filing

•Microsoft Office Suite • SAP / CRS Systems • Notary Signing Agent

Professional Experience

Imaging Processor State Farm, Alpharetta, GA Aug 2012 – Present

•Manage document imaging and indexing processes for auto and fire claims ensuring accuracy and timely completion.

•Receive and process incoming claims, confirm policy coverage, and acknowledge claims in accordance with company standards.

•Evaluate claim validity and compensability using investigative tools and regulatory guidelines.

•Perform mail presort, scanning, and claim identification for State Farm policyholders.

•Review, interpret, and accurately enter claims data into internal systems to ensure compliance and data integrity.

•Maintain efficiency while processing large volumes of documents in accordance with company standards.

Ensure strict confidentiality and compliance with HIPAA and company policies when handling sensitive customer, patient, and provider information.

Imaging Processor Randstad (State Farm Contract) Alpharetta, GA Sep 2011 – Aug 2012

•Indexed and coded auto and fire claims from fax and scan profiles using IR and Drop file systems.

•Conducted title research, mail sorting, and document preparation with strict attention to detail.

•Met daily productivity and accuracy standards while supporting claims operations.

A/R Recovery Representative / Direct Payment Processor NCO Financial Norcross, GA Feb 2004 – Jan 2011

•Reconciled accounts, processed electronic files and payments, and provided exceptional customer service.

•Provided professional customer service while resolving billing, payment, and account inquiries.

•Supported multiple clients including BellSouth, managing invoicing and collections888 using SAP systems.

•Maintained accurate records and adhered to financial and compliance guidelines.

Data Transcriber Internal Revenue Service Chamblee, GA Dec 2001 – Feb 2004

•Entered taxpayer information accurately into federal databases during peak tax seasons to meet deadlines.

•Maintained confidentiality and data integrity while working under strict production quotas.

Additional Experience

Data Entry Specialist – Emory Temporary Service Atlanta, GA (2002–2003)

Home Keyer – EDS-QSP Conyers, GA (2003)

Data Entry Clerk – ADECCO Employment Service Tucker, GA (2001)

Data Entry Clerk – TSYS Total Debt Mgmt. Inc. Norcross, GA (1999–2001)

Education

Associate of Applied Science, Business Administration Kaplan University Online 2015

Diploma, Medical Assisting National Education Center

Certifications-Certified Notary Public / Notary Signing Agent

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