Senior QA Engineering Lead with 20+ Years in Oracle Apps

Imad Farah

650-***-**** *******@*****.*** San Francisco, Bay Area

Professional Summary

Experienced Senior Software Quality Engineering Lead with 20+ years in Oracle applications and enterprise software. Skilled in Test Automation, Software Testing Life Cycle (STLC), Regression Planning, System Testing, Defect/Bug Tracking, Cross-Module Validation, Cross-Browser Compatibility, Mobile and Accessibility Testing. Strong focus on customer support, product reliability, and release quality. Proven leader in driving QA efficiency, improving user experience, and ensuring high-quality releases. Professional Experience

Oracle America, Inc. – Sr. Principal QA Engineer Oracle HR Applications 2012 – Sep 2025

● Designed and executed comprehensive test scenarios to validate functionality, stability, and usability, ensuring products met customer expectations and compliance standards.

● Led automation initiatives including Analysis, Design, Development and Implementation of automated testing using OATS, Selenium, and Python-based scripts for reports generation, reducing manual effort and accelerating release cycles.

● Performed cross-platform functional testing across Windows, Mobile iOS, and Android environments to ensure reliability, consistency, and top-tier user experience.

● Collaborated closely with developers, product managers, and customer support teams to triage defects, prioritize customer-impacting issues, and accelerate resolution.

● Produced detailed test and performance reports that improved release visibility, risk management, and customer satisfaction.

● Led integration, cross-browser compatibility, accessibility, and pseudo-localization testing to ensure seamless functionality and inclusive design for global users, resulting in higher-quality and more reliable product releases.

● Acted as a technical liaison for customer support, diagnosing complex client-reported issues, reproducing defects, and contributing to knowledge base content that improved resolution time and customer satisfaction metrics. Oracle America, Inc. – Project Lead Oracle Manufacturing Applications 2007 – 2012

● Directed QA efforts by developing and executing comprehensive automated test scripts, streamlining QA processes, reducing manual effort, and improving product reliability and customer satisfaction.

● Increased defect detection accuracy by aligning test cases with functional and design specifications, leading to earlier issue identification and fewer customer-reported defects.

● Provided technical support to customers, diagnosing complex product issues, reproducing defects, and collaborating with development and support teams to ensure timely and effective resolutions that enhanced user satisfaction.

● Collaborated across cross-functional teams to ensure timely, high-quality product releases that met both technical requirements and customer expectations. Oracle America, Inc. – Senior QA Engineer Oracle Procurement Applications 2001 – 2007

● Created and executed test plans and automation scripts, streamlining QA processes and reducing manual testing workload.

● Ensured comprehensive test coverage by aligning test cases with business requirements and functional specifications.

● Identified, documented, and tracked defects, driving product improvements and enhancing overall quality and customer satisfaction. Ameriserve – Senior Software/QA Engineer 1997 – 2001

● Developed internal customer service applications using Borland Delphi & Visual C++.

● Designed and executed test plans, improving software quality and reliability.

● Generated business reports with Crystal Reports tool to support decision-making.

● Provided technical support to end users and internal teams, troubleshooting issues and assisting with product implementation and maintenance. Physician Corporation of America – Software Developer/Analyst 1995 – 1997

● Developed client/server applications in Visual C++.

● Managed SQL Server and MS Access databases.

● Conducted unit, system, and regression testing.

● Communicated with customers to triage issues and provide effective resolutions. Core Skills

● Testing & QA: Test Planning, Regression Testing, Automation, Mobile Testing, Accessibility Testing

● Automation Tools: Oracle Application Testing Suite (OATS), Selenium, SQL Developer, GitHub, WinRunner (legacy)

● Programming & Databases:, C, C++, SQL, Python, Delphi, Java, Object Oriented Programming, Version Control, XML, Unix, Linux, Crystal Reports, Jira.

● Domain Expertise: Oracle Fusion Cloud HCM, Oracle E-Business Suite (EBS), Oracle HR, Oracle HCM, US Payroll, Manufacturing, Procurement, Healthcare, Labor Distribution

● Other: QA Methodologies, Cross-functional Collaboration, Agile Methodologies, Debugging Tools, Analytical Thinking, Technical Customer Support & Issue Troubleshooting, Customer Satisfaction & User Experience Focus, Mentorship, Verification, Validation (V&V), Agile Development, Test Case Management Tools. Education

● M.S. Business Administration – Webster University B.S. Computer Science – Wichita State University

Contact this candidate