Experienced Recruiter with HR & Customer Service Background
Resume:
Urbi-Subira Downer
*rd ave, Montego Hills
Montego Bay, St. James
******************@*****.***
SKILLS
● Communication, Problem Solving, Organization
● Talent Sourcing, Decision Making, Interviewing, ATS
● Leadership, Scheduling, Customer Service, Liaison
● Baking, Cook, Creativity, Time Management, Team work
● Detail Oriented, Reliable, Efficient, Flexible, Coordination
● Software Proficiency, Record Keeping, Inventory. EXPERIENCE
Conduent- Healthcare Customer Service Rep. (Layed off due to Hurricane Melissa)
September 2025 - November 2025
● Updating and maintaining accurate records, including personal information, and insurance details
● Updating information for 401k, dental, vision, medical and update beneficiaries and update the workers insurance for the new year. Turnserv- Recruiter (Contract)
June 2024 - March 2025
● Established strong relationships as a liaison between hiring managers and candidates, ensuring seamless recruiting processes.
● Conducted sourcing & interviewing to identify top talent efficiently, using ATS to manage recruitment strategies to attract high-quality candidates. Nia Soule Salon & Spa, Executive Assistant & HR Assistant Promoted: Human Resources Salon Manager
April 2020 - Promotion 2025
● Answered incoming calls and emails, providing frontline customer support or assistance with products and service transactions.
● Managed employee onboarding, including preparing new hire paperwork, arranging orientations, and ensuring compliance with company policies, payroll checks
● Pay bills, review invoices, make payments for licensing and shop inventory. Zoetry Resort, Montego Bay, Jamaica - Pastry Cook & Line Cook
(Layoff due to COVID)
January 2020 - June 2020
● Customized items for seasonal offerings, special events and personal requests.
● Prepare dough, fillings & icings according to recipes.
● Prepare & Cook high-quality dishes according to restaurant standards, ensuring timely service & excellent presentation.
Itel BPO, Montego Bay, Jamaica - Loan Agent, Chat Associate & Technical Support Agent
February 2017 - January 2020
● Reviewed Loan application & financial documents to ensure accuracy and compliance with applicable regulations.
● Answered questions from customers that came in through the company's online chat feature.
● Provided technical support to resolve customers issues efficiently, ensuring seamless service and professionalism.
EDUCATION
Kenilworth Heart Academy, Sandy Bay, Hanover - Business Management Supervision (Level 3) - Diploma
January 2025
Kenilworth Heart Academy, Sandy Bay, Hanover - Customer Service Rep - Admin Assistant (Level 2) - Certificate - March 2025 Kenilworth Heart Academy, Sandy Bay, Hanover - Baking & Pastry Arts (Level 2) - Certificate - Sept 2016
Irwin High School, Montego Bay, St. James - High School Diploma - 2010-2014
CSEC:
English A - ll
Social Studies - lll
Food & Nutrition - lll
Human & Social Biology - lll
ADDITIONAL EXPERIENCE
Iberostar Suites Resort, Montego Bay -
Pastry Cook & Line Chef
● Decorate pastries using icing, frosting and other toppings resulting in a beautiful appearance and delicious flavor.
● Maintain the kitchen order and cleanliness by moving stock between storage and station in addition to sanitizing surfaces.
● Carried out Daily Kitchen prep and closing duties with station setup, breakdown and organization.
● Assisting with plating and serving desserts also rotated and organized stock in refrigerator and freezers to minimize waste.
● Assisted on the line as a pasta maker as well as at the seafood station where we grilled lobsters fishes oysters and other Seafood. The Atrium, Ironshore, Montego Bay -
Housekeeper
● Clean and tidy common areas and guest rooms.
● Assist with moving furniture and equipment.
● Respond to guest requests and inquiries.
● Maintain cleaning equipment and supplies.
● Support housekeeping staff with daily tasks
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