Administrative Support Specialist with 10+ Years Experience
Resume:
Ami Gonzalez
Phoenix, AZ *****
**************@*****.***
Professional Summary
Highly organized professional with over 10 years of experience supporting customer service, data entry, and administrative functions in healthcare and education settings. Known for accuracy, discretion in handling sensitive information, and delivering professional, compassionate support across multiple communication channels. Eager to contribute to a dependable organization that values consistency, attention to detail, and career growth. Remote & Transferable Skills
● Remote customer support (phone, email, messaging platforms)
● High-volume data entry & documentation accuracy
● Records management & audit support
● Confidential data handling (HIPAA / FERPA)
● Scheduling, coordination & timekeeping corrections
● Process adherence & compliance support
● Microsoft Word, Excel, Outlook
● Databases, ATS systems & internal platforms
● Multitasking in fast-paced environments
Professional Experience
Central Clinical Labs – Phoenix, AZ
Lead Mobile Phlebotomist February 2025 – Present
● Serve as a primary point of contact for staff, resolving scheduling and operational issues efficiently.
● Enter, review, and correct employee timekeeping and route data with strict attention to accuracy.
● Prepare, organize, and distribute daily routes and documentation.
● Track inventory usage and update supply records.
● Provide administrative and documentation support to supervisors. UEI College – Phoenix, AZ
Operations Administrator June 2024 – February 2025
● Delivered consistent customer service to students, staff, and vendors via phone, email, and in-person communication.
● Maintained and updated confidential employee and student records with accuracy and discretion.
● Entered data related to hiring, onboarding, change-of-status requests, and compliance documentation.
● Processed purchase orders, reimbursements, and inventory records while meeting deadlines.
● Coordinated scheduling and device tracking using internal systems. UEI College – Phoenix, AZ
Student Services Coordinator October 2023 – June 2024
● Provided front-line support to prospective and current students, responding to inquiries and resolving concerns.
● Entered and maintained enrollment, attendance, and communication records.
● Supported retention initiatives through accurate documentation and follow-up. UEI College – Phoenix, AZ
Medical Assistant Instructor April 2022 – October 2023
● Maintained detailed records including attendance, grades, and compliance documentation.
● Communicated clearly with students to support learning and resolve issues.
● Prepared reports and documentation for audits and institutional review. Celerion – Phoenix, AZ
Training Specialist 2021 – April 2022
● Entered onboarding documentation and training data into internal systems.
● Reviewed records for accuracy and completeness prior to submission.
● Supported new hires through administrative guidance and documentation. MY DR NOW – Phoenix, AZ
Medical Assistant / Training Coordinator 2017 – 2021
● Provided customer service support by scheduling appointments, answering questions, and communicating results.
● Entered and maintained patient, training, and inventory records.
● Conducted chart audits to ensure data accuracy and compliance. Additional Administrative & Front Office Roles 2013 – 2017 Barnet Dulaney Perkins Eye Center OrthoArizona The Core Institute
● Greeted customers, answered phones, scheduled appointments, and entered data into electronic systems.
● Maintained organized digital and paper records while ensuring confidentiality. Education
Associate of Occupational Science – Medical Assisting 2011 – 2013
Professional Strengths
● Reliable and self-motivated
● Strong attention to detail
● Clear written and verbal communication
● Comfortable working independently in remote environments
● Trusted with sensitive information
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