Customer Service & Operations Professional

Vernita Fitzgerald

To obtain a position utilizing my skills, experience, and excellent work ethic with an employer who expects and rewards exemplary work.

Norfolk, VA 23505

***********@*****.***

+1-948-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

COOK

The Gardens of Nashville-Nashville, NC

August 2023 to May 2024

• Prepared and cooked a variety of dishes, ensuring high quality and presentation standards

• Collaborated with kitchen staff to coordinate meal preparation and ensure timely service

• Maintained a clean and organized work area, adhering to sanitation regulations

• Developed efficient systems for organizing kitchen supplies resulting in reduced waste

• Managed multiple orders simultaneously during peak hours while maintaining accuracy

• Ensured compliance with health codes and regulations during food handling, storage, and preparation stages

• Received XX% positive feedback from customers for exceptional taste and presentation of dishes

• Followed recipes and portion control guidelines to consistently deliver delicious meals Patient Concierge Specialist

Millennia-Rocky Mount, NC

April 2023 to October 2023

• Provides exceptional customer service and problem-solving by responding to all inbound calls.

• Ask questions to obtain specified information for health insurance.

• Performs administrative tasks as requested.

• Takes billing payments.

• Make sure the HIPPA process is included in all calls.

• Worked from home.

Front Desk Receptionist

Days Inn-Rocky Mount, NC

July 2022 to August 2023

Answers all incoming and make outgoing calls to reserve or cancel any reservations for a customer. Provides excellent customer service to customers on phone as well as arriving guest. Keeps front lobby cleaned and presentable for company as well as arriving guest. Handle all cash transactions and refunds. Makes sure all transaction are balanced and correct at end of my shift. Caregiver/Personal Assistant

Nita's Loving Help-Rocky Mount, NC

January 2020 to December 2020

Was caregiver for individual, basic care of daily needs such as bathing, making doctor appointment, cooking, cleaning. Giving medication to client under clients authority. Private Care Assistant

Advantage Home Health Care-Norfolk, VA

January 2017 to December 2019

Took care of clients daily needs, such as bathing, cooking, making appointments, taking clients to doctor appointments, completing MARS for clients medication, giving medications to clients under their authority. Took care of more than 5 clients in one day time.Assisted with activities for clients on a daily basis.

Cook

Education

Electronics (Certification)

Woodrow Wilson Rehabilitation Center-Fishersville, VA February 1989 to July 1989

Basic Studies (High school diploma or GED)

Powell Valley High School-Big Stone Gap, VA

Electronics Engineering (Trade school)

Woodrow Wilson Rehabilitation Center-Fishersville, VA Skills

• Teaching

• Hotel experience

• Writing skills

• Clerical experience

• Business development

• Primary care

• Analysis skills

• Caregiving

• Customer service (6 years)

• Microsoft Word

• Hospitality

• PCA

• Communication skills

• Assisted living

• Typing

• Front desk

• Driving

• Leadership

• Home care

• Restaurant experience

• EMR systems

• Cash handling

• Conflict management

• appoinment setter (6 years)

• HIPAA

• Van driving

• Microsoft Excel

• Home health

• Microsoft Outlook

• Dementia care

• Group home experience

• Senior care

• Patient monitoring

• Financial services

• Customer support

• Organizational skills

• English

• Personal assistant experience

• Medical documentation

• First aid

• Caregiving (10+ years)

• Office experience

• Call center experience

• Cashiering

• Customer service

• Documentation review

• Phone etiquette

• Medical billing

• Data entry

• Mentoring

• Appointment scheduling

• Time management

• Computer skills

• Basic math

• Patient care

• Grammar Experience

• Bilingual

• Patient observation

• Administrative Experience

• Filing

• Grocery store

• Patient interaction

• Medical office experience

• Microsoft Office

• Computer literacy

• Negotiation

• CPR

• Personal Assistant Experience (10+ years)

• Databases

• EMR/EHR

• Banking

• Sales

• Home & community care experience

• Telehealth

• Inventory control

• Windows

• Assisting with ADLs

• Supervising experience

Certifications and Licenses

CPR Certification

First Aid Certification

Driver's License

Food Handler Certification

Certified Home Health Aide

Home Care Aide Certification

Caregiver Certification

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