Dynamic Customer Service Professional with Strong Communication Skills

FAKUNLE TITILOPE EUNICE

Block **, Flat *, Iponri Housing Estate, Surulere, Lagos

(+234)813-***-**** ****************@*****.***

OBJECTIVE

• To secure a challenging and dynamic position where my skills, creativity, and adaptability contribute to the growth and success of the organization. Seeking a role that allows continuous learning and fosters a collaborative environment, enabling me to make meaningful contributions across diverse professional domains. EDUCATION

• Salvation Army School (Nursery and Primary School) : Oke Fia, Osogbo, Osun State

• Oroki High School ( Junior Secondary School) Agunbelewo, Osogbo

• Tender Care College (Secondary School) SSCE / WAEC: Amuloko, Ibadan, Oyo State

• Osun State University Ikire Campus, Osun State (UNIOSUN)

• Bachelor of Art (B.A) in Linguistic and Communication Studies

• Second Class Honours (Upper Division)

• National Youth Service Corps (NYSC) Discharge Certificate

• Place of Primary Assignment (Nigeria Television Authority (NTA), Porthacourt Network Center, River State.) EXPERIENCE

• Nikzar Medical Center, Ibadan, Oyo State, Nigeria 2024 – till date Customer Service Representative

o Manage large amounts of incoming phone calls.

o Build sustainable relationships and trust with customer accounts through open and interactive communication.

o Provide accurate, valid and complete information by using the right methods/tools. o Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

o

• His Majesty College, Lodi street, Taska junction, New garage, Ibadan Oyo state 2023 - 2024 Teacher

o Delivery engaging lessons, explaining concepts, and facilitating learning experiences to help students grasp academic content.

o Providing guidance and support to students on both academic and personal matters, fostering a positive and inclusive learning environment.

o Establishing and maintaining a well-organized and disciplined classroom, ensuring a conducive atmosphere for effective teaching and learning

• Nigerian Television Authority, (NYSC): Port-Harcourt Network Centre, Rivers State 2022 - 2023 Assistant Broadcaster

o Help to schedule the timing and sequence of various programs, advertisements, and announcements to ensure a smooth and organized broadcasting schedule. o Responsible for coordinating live broadcasts, managing technical aspects, and ensuring that all elements, such as cameras, microphones, and graphics, are seamlessly integrated during live shows. o Assisted in managing scripts for different programs, ensuring accuracy, proper timing, and adherence to broadcasting standards.

o Conduct interviews and gather relevant materials for reporting and programs

• House of Adel Fashion Designer, Ibadan, Oyo State, Nigeria 2022 Personal Assistant

o Managed and organized the CEO`s schedule, appointments, and meetings, ensuring efficient time management and prioritization of tasks.

o Coordinated and maintained communication with clients, suppliers, and other stakeholders, resulting in smooth operations and effective business relationships. o Handled confidential information with professionalism and maintained strict confidentiality at all times. SKILLS

• Critical Thinking Skill Relationship Building Skill

• Emotional and Social Intelligence Skill Adaptability Skill

• Customer Service Skill Good Communication Skill

• Time Management Office Operations

INTERESTS

• Traveling, Reading, Learning new things and listening to music REFERENCE

Available on Request

Available on Request

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