US Navy Veteran: Help Desk & Cybersecurity Specialist with TS

Daniel Reinhardt

IT Service Desk Technician Cybersecurity Analyst Systems Support Specialist

Top Secret Clearance (Active as of 02/14/2025)

Catonsville, MD • ******.*********@**********.** • 505-***-****

LinkedIn: https://www.linkedin.com/in/danielvreinhardt

SUMMARY

Results-driven IT Service Desk Technician and Cyber Security Analyst with 20+ years of technical support experience and 5+ years of Cyber Security expertise across federal, military, and enterprise environments. Highly skilled in troubleshooting complex issues across Windows, Linux, Unix, and macOS; Active Directory administration; endpoint/VDI support; and secure multi-domain operations. Strong background in vulnerability analysis, SIEM support, OSINT research, incident response, and secure data transfer.

Experienced with NIST 800-53, MITRE ATT&CK, Cyber Kill Chain, HIPAA, and tools including Splunk, Nessus, Wireshark, Nmap, FTK, EnCase, AWS/Azure cloud security, and more. Recognized with a Joint Service Commendation Medal for intelligence contributions.

CORE COMPETENCIES

• Windows 10/11, Windows Server2016/2019, Active Directory, Group Policy

Microsoft/Office 365, Azure/Entra ID, Intune,Red Hat Enterprise Linux, Debian, Ubuntu, CentOS, Arch Linux, Unix, Solaris, SunOS, macOS

• Vulnerability Management, Threat Analysis, SIEM Support

• Security Tools: Splunk, Kibana, Wireshark, Nmap, Nessus, FTK, EnCase, OpenVAS(Open Vulnerability Assessment Scanner), BeyondTrust

• Ticketing: ServiceNow, SolarWinds, Jira, Zendesk, Siebel, HP Service Manager

• VDI: Citrix, vSphere, Thin Client Provisioning

• Multi-factor Authentication: PKI(Public Key Infrastructure) Certificates, RSA Tokens, Common Access Cards, Personal Identification Verification cards,

• Networking: DNS(Domain Name System), DHCP(Dynamic Host Configuration Protocol), VPN(Virtual Private Network), Network Security

• Monitoring Tools: Mobi, Cacti, Nagios, HP OpenVIEW, BigBrother(Zymon), MRTG, WhatsUP Gold

• Cloud Security (Amazon Web Services & Azure)

PROFESSIONAL EXPERIENCE

SOC Analyst I (Federal Contractor)

ALKU / Peraton – Annapolis Junction, MD — Mar 2025 – Aug 2025

• Executed 300+ critical patches with Vulnerability Management teams, reducing exploitable CVEs and improving system hardening.

• Developed SIEM use cases and contributed to targeted network monitoring improvements.

• Tracked patching and threat-mitigation tasks using ServiceNow and Jira.

• Resolved 30+ tickets weekly, enhancing remediation workflows.

Senior Help Desk Technician (Department of Treasury – OIA)

Right Direction Technology Solutions – Washington, DC — Feb 2024 – Feb 2025

• Performed 300+ IMAC operations and administered 1,000+ AD accounts, reducing onboarding delays by 30%.

• Resolved system, VDI, and network issues for 400+ users with a 95% first-contact resolution rate.

• Completed 150+ SCCM/Windows 10 images and reduced recurring issues by 40%.

• Provisioned 50+ thin clients and managed 100+ SolarWinds service requests.

• Supported PKI and RSA token troubleshooting.

Senior Help Desk (FBI International Services Unit)

Quadrant Inc. – Washington, DC — Apr 2023 – Oct 2023

• Managed 200+ AD/Exchange accounts with 100% compliance.

• Reduced authentication lockouts by 30% by managing PKI and RSA token lifecycles.

• Supported 250+ users with Tier 1–2 resolution improving first-contact resolution by ~25%.

• Resolved Windows, printer, and network issues within 15–30 minutes.

• Provisioned 200+ mobile devices using Intune and Entra ID.

Security Operations Center Analyst II (Enterprise)

Alert Logic / Fortra – Remote — Aug 2022 – Mar 2023

• Completed cloud security assessments for 15+ AWS/Azure clients identifying 20–30 critical misconfigurations.

• Performed OSINT-driven threat analysis and correlated 100+ IoCs.

• Managed 200+ security incidents and reduced resolution times by 25%.

Intelligence Specialist (US Cyber Command – USAF Component)

Department of Defense – Fort Meade, MD — May 2017 – Aug 2022

• Delivered all-source intelligence supporting authorized cyber operations.

• Investigated anomalous system activity using Splunk and documented findings in Jira.

• Restored integrity of mission systems across classified environments.

Senior Help Desk Technician (DIA Enterprise Service Desk)

GDIT – Annapolis Junction, MD — Apr 2017 – Aug 2018

• Managed 1,000+ AD accounts ensuring full audit compliance.

• Supported PKI issuance across worldwide 24/7/365 operations.

• Documented system changes in Siebel and ServiceNow.

• Provisioned 50+ thin clients restoring VDI access.

Information Specialist (DC3 / DCISE)

Department of Defense – Linthicum, MD — Dec 2014 – May 2017

• Authored 40+ cyber threat-intelligence reports for defense contractors.

• Improved security posture for 20+ defense partners by correlating multi-source intelligence.

• Managed intelligence workflows using Jira and Confluence.

Cryptologic Technician (Technical) – CTTSN (E-3)

United States Navy – Fort Meade, MD — Sep 2002 – Sep 2006

• Conducted penetration testing and vulnerability assessments across government networks. Enhancing the secure posture of NIPR (Non-secure Internet Protocol Network) general use public access internet, and SIPRNet (Secret Internet Protocol Network) Secured network for classified systems at the Secret level and protecting these networks from leaks and insider threats affecting approximately 20,000 users.

• Supported mission-critical warfighter systems ensuring accurate signal identification.

• Performed SIGINT analysis on Solaris systems supporting combat-zone decision-making.

EDUCATION, CERTIFICATIONS & AWARDS

MS, Computer & Digital Forensics – Stevenson University (GPA 3.01)

CompTIA Security+ (Active) – Valid to Sep 2027

ITIL v3 Foundations – 2011

US Navy Joint Service Accommodation Medal for exceptional service Oct 2006

Certified Ethical Hacker (Expired) – Can easily obtain

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