Operations & HR Compliance Leader

Lawanda Childs

Waxahachie, Texas ***** 214-***-**** **********@*****.***

• https://www.linkedin.com/in/lawanda-childs-48586b207 Results-driven Operations Professional with over 5 years of experience in human resource operations and in fast-paced retail environments. Skilled in employee onboarding, scheduling, HR compliance, and performance management, with a deep understanding of workforce planning and labor controls. Known for blending operational execution with people-focused leadership to improve team performance, reduce turnover, and enhance customer satisfaction. Proven track record of optimizing store processes, managing cross-functional teams, and driving efficiency in both customer-facing and back-end functions. HRIS Administration

(Successfactors, ADP, SAP)

• HR Compliance &

Recordkeeping

• Employee Onboarding &

Offboarding

•

Payroll & Benefits

Coordination

• HR Data Analysis &

Reporting

• Process Improvement & SOP

Development

•

Labor Law Knowledge

(FMLA, ADA, FLSA)

• Microsoft Office (Excel,

Outlook, Word)

• Confidentiality & Data

Security

•

Advanced Specialist HR Ops, 2019 - Current

Celanese Corporation

Maintained and updated employee records in HRIS platforms (e.g., Workday, ADP, SAP), ensuring data accuracy and confidentiality.

•

• Conducted regular audits of employee data to ensure compliance with internal policies and legal standards.

• Assisted in HRIS migrations and system upgrades, collaborating with IT and HR leadership.

• Ensured HR practices aligned with local, state, and federal laws (e.g., FMLA, ADA, EEO, FLSA).

• Maintained I-9 documentation and supported internal and external HR audits.

• Supported annual compliance training rollout, achieving 100% completion rates across departments. Websites, Portfolios, Profiles

Professional Summary

Skills

Work History

Acted as the first point of contact for employee HR inquiries, resolving issues related to time off, benefits, payroll, and policies.

•

• Partnered with cross-functional teams (Finance, Legal, IT) to coordinate employee-related initiatives. Helped maintain HR intranet content to ensure employees had access to up-to-date forms, policies, and FAQs.

•

Customer Service Specialist, 2014 - 2019

Celanese Corporations

Provided support to 50+ customers daily via phone, email, and live chat, maintaining a 95% satisfaction rating.

•

Resolved customer inquiries, complaints, and product/service issues promptly and professionally, improving customer retention.

•

• Delivered clear, friendly, and solution-focused communication in all interactions. Investigated and resolved escalated customer complaints with tact and efficiency, reducing average resolution time by 25%.

•

• Used active listening techniques to identify root causes of issues and provided appropriate solutions.

• Worked cross-functionally with operations and technical teams to resolve product and service concerns. Operations Manager (Front End), 2008 - 2014

Sam's Club

• Supervise front-end associates including cashiers, cart attendants, and greeters.

• Train, coach, and develop team members on register operation, member service, and policies.

• Schedule front-end staff to align with foot traffic and labor budget requirements.

• Review and act on reports related to front-end performance, shrink, and labor efficiency.

• Ensure team compliance with food safety, health, and company policy standards.

• Report daily issues to club management and contribute to operational improvements.

• Step in as Manager on Duty (MOD) when assigned.

Master of Business Administration: 01/2023

University of Phoenix - Dallas

Bachelor of Science: Business, Human Resources Management, 01/2022 University of Phoenix - Dallas

Education

Contact this candidate