Customer Service & Inside Sales Professional

Shirley Haas

Menifee, CA *****

*************@*****.***

+1-951-***-****

Professional Summary

I consider myself to be independent, self sufficient, and by setting goals, helps me stay highly motivated . Customer service is where I shine. Knowing, I was able to help out someone makes me very happy! Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Customer Service Representative/Call Center

US Home Warranty Solutions-San Bernardino, CA

August 2024 to Present

Received 250 incoming calls a day. Pre qualified Home Owners, processed credit card payments and activated home warranties.

Customer Service Representative

Preferred Health / Preferred Solar-Norco, CA

November 2014 to June 2024

Telemarketing, worked on a predictive dialer applying benefits to customer accounts. 300 outbound calls /day.

Also, for Preferred Solar, cold calling, preqaulifying Home Owners, setting appointments, Attended Trade shows, Handing out brochures to potential customers. Education

High school diploma

Chino High School-Chino, CA

September 1980 to June 1983

Skills

• Cold Calling

• Sales follow-up

• Data entry

• Time management

• Inside Sales

• Customer support

• Data collection

• Telemarketing

• Administrative experience

• CRM Software

• POS

• Telecommunication

• Teamwork

• Microsoft Outlook

• Quality improvement

• Attention to detail

• B2B

• Computer skills (10+ years)

Languages

• English - Native

Certifications and Licenses

Driver's License

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