Customer Service & Operations Assistant Resume Title

LaTasha McGee-Bailey

Batavia, IL ***** 630-***-**** **********@*****.*** https://www.linkedin.com/in/latasha-mcgee- 67920518b

Profile

Versatile Operations Supervisor successful at taking on routine & complex business challenges with a resourceful & creative approach. Recognized as a driven, resolute, and a hardworking leader with a history of streamlining operations & increasing results. Experience

OPERATIONS SUPERVISOR ALE SOLUTIONS/CORPAY OCTOBER 2015 – PRESENT

· Supervise 9 Hotel Coordinators in supplying excellent customer service to displaced families needing help for housing.

· Execute monthly performance plans with Hotel Coordinators to find production gaps.

· Monitor call quality and supply individual constructive feedback & address areas of improvement.

· Established and upheld ambitious standards while promoting great customer service to displaced families.

· Negotiated with vendors to obtains favorable rates while keeping a good working relationship.

· Evaluated & promptly resolved any lodging issues.

· Greeted & assisted guest via telephone gathering information about their reservation or request. Education

BUSINESS ADMINISTRATION JUNE 2001 ROBERT MORRIS COLLEGE, AURORA, ILLINOIS BUSINESS ADMINISTRATION AUGUST 2010 RASMUSSEN COLLEGE, AURORA, ILLINOIS Skills & Abilities

· Operation Management

· Quality Assurance

· Team Training

· Risk Management

· Staff Supervision

· Logistic Coordination

· Compliance Management

· Customer Relations

· Task Delegation

· Fun and energetic

Activities and Interests

Art, crafting, travel

References

Available Upon Request

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