Remote Customer Service Representative - Clean Energy Focus
Resume:
Parker Co *****
*********@*****.***
Reanna Knoch
Customer-focused professional with experience supporting customers in both remote and fast-paced environments. Known for clear communication, accuracy, and independent problem-solving while delivering reliable service. Motivated to contribute to clean energy solutions and support Ohmium’s mission by providing dependable, high-quality customer experiences that reflect innovation, safety, and sustainability.
EXPERIENCE
CostCo, Parker, Co — Front End Assistant/Cashier/Member Services August 2022 - PRESENT
● Ensure safety and security procedures are followed
● Greet customers and help them load orders onto the conveyor belt
● Provide information on promotions
● Answer questions about memberships, products, and services .
● Assist members with item availability, and provide information about warehouse and credit programs
Just Associates, Remote — Patient Identity Expert
November 2020 - October 2022
● Collects designated information from hospital applications that affect merge planning and downstream tasks.
● Performs merges of duplicate medical record numbers in designated applications, following a standard procedure.
● Completes demographic updates to patient records as needed during the electronic merge processing
● Creates spreadsheets for medical record or radiology jacket retrieval purposes. Performs self-monitoring to ensure high quality work is maintained. Collects daily productivity statistics and documents on appropriate forms if required.
● Completes other data entry tasks as required.
● Maintains accuracy of 97% or higher on Merge Planning QA.
● Maintains accuracy of 95% or higher on Electronic Verification QA. West Main Taproom, Parker, Co — Server
November 2019 - April 2020
● Take food and drink orders from customers accurately and with a positive attitude. Engage with customers in a friendly manner.
● Knowledge of the menu, with the ability to make suggestions.
● Ensure tables are enjoying their meals and take action to correct any problems. Leman Academy of Excellence, Parker, Co — Guest Teacher August 2018 - April 2020
● Used computers, audiovisual aids, and other equipment and materials to supplement presentations.
● Establish and enforce rules and procedures for responsible behavior, maintaining order among the scholars.
● Observe and evaluate scholars academic performance, behavior and social development.
● Guiding and counseling scholars with social adjustment and/or academic problems. EDUCATION
Front Range Community College, Fort Collins, Co — Associates of Arts- April 2002
Studied: Secondary Education/Women’s studies/Philosophy of Religion Skills
● Customer Service
● Problem-Solving
● Attention to Detail
● Risk Assessment
● Active Listening
● Teamwork and Collaboration
● Written Communication
● Self-Directed
● Recordkeeping
● Microsoft Word
● Google Drive
● Adaptability
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