Compassionate Med Tech/CNA Professional
Resume:
Kenyata Hughes
Fort Worth, TX *****
**************@*****.***
Professional Summary
I have a strong work ethic built on consistency, accountability, and a commitment to excellence. I take ownership of my responsibilities, stay focused on results, and continuously look for ways to improve my performance. I’m dependable, self-motivated, and take pride in delivering high-quality work, even in fast- paced or challenging environments.
Work Experience
Med Tech/CNA
Brookdale Senior Living-Fort Worth, TX
January 2023 to Present
1. I provide medication for the elderly
2. My responsibility is to make sure the elderly is safe and healthy and make sure medication is available on time
3. I shower, feed, etc
• Provided compassionate care and support to elderly clients, ensuring their safety, comfort, and well- being
• Assisted with daily activities such as bathing, dressing, grooming, and medication management
• Monitored vital signs and promptly reported any changes or concerns to healthcare professionals
• Created personalized care plans for each client based on their individual needs and preferences
• Collaborated with healthcare professionals, family members, and other caregivers to ensure continuity of care
• Managed medical appointments and transportation arrangements for clients as needed
• Provided companionship and emotional support to alleviate feelings of loneliness or isolation
• Prepared nutritious meals according to dietary restrictions and assisted with feeding when necessary
• Maintained a clean and organized living environment for clients by performing light housekeeping duties
• Engaged clients in meaningful activities such as reading, puzzles, crafts, or outings to promote mental stimulation
• Supported individuals with mobility challenges through proper transfer techniques using assistive devices when required
• Assisted with physical therapy exercises as directed by healthcare professionals
• Documented daily observations including changes in behavior or health conditions
• Implemented fall prevention strategies by removing hazards from the environment
• Administered medications accurately following prescribed dosages under the supervision of a nurse or doctor
Trainer
Everise
January 2023 to Present
• Developed and delivered comprehensive training programs for new hires, ensuring a smooth onboarding process
• Conducted engaging and interactive training sessions on various topics including product knowledge, sales techniques, and customer service
• Utilized a variety of instructional methods such as presentations, demonstrations, and hands-on activities to enhance learning experience
• Customized training materials based on individual learning styles and needs of trainees Customer Service Representative
Continuum Global Solutions-Monroeville, PA
January 2020 to January 2023
As a Customer Service Representative, I am responsible for delivering timely, accurate, and professional support to customers through phone, email, or chat. I assist with inquiries, resolve issues, and provide product or service information while ensuring a positive customer experience. I actively listen to customer needs, document interactions accurately, follow company policies, and work efficiently to meet performance goals. My role requires strong communication skills, problem-solving abilities, patience, and a commitment to customer satisfaction.
Education
High school diploma or GED
Skills
• HIPAA
• Customer service
• Communication skills
• Heavy lifting
• Microsoft Excel
• Sales
• Employee relationship building
• Home health
• Presentation software
• Patient care
• Caregiving
• Microsoft PowerPoint
• Managing customer accounts
• Word processing
• Manual handling
• Productivity software
• Hospital experience
• Microsoft Office
• Administrative experience
• Microsoft Outlook
• Microsoft Word
• Customer retention
• Medication administration
• Vital signs
• Home & community care experience
• Professional networking
• Technical Proficiency
• Computer skills
• Customer issue escalation
Languages
• English
Certifications and Licenses
AED Certification
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