Physiotherapy Office Operations Specialist

Riza Lyn Bermudo

Phone: 201-***-**** Email: **********@*****.***

Address: *** ***** ***, *********, ** 07647

Education

Bachelor of Science in Physical Therapy, 2000

Angeles University, Angeles City, Philippines

Experience

1) Rehab Technician

Jewish Family Home, 10 Link Dr, Rockleigh, NJ 07647 January 2023 – April 2025

Responsibilities:

Prepare physical therapy and other medical equipment for appointments Assist Physical Therapists, Occupational Therapists, and Speech Therapists with patient interaction

Guide and escort patients to treatment rooms and rehabilitation gym Manage mobility and transportation of patients between in-room and gym therapy

Sterilize therapeutic equipment before and after treatment Ensure cleanliness and sanitation of treatment areas and facilities Prepare discharge summaries and update insurance information as needed Ensure medical equipment is ordered and documented on time 2) Office Manager

Voltaire Consulting & Physical Therapy, 560 Sylvan Ave, Ste 1270, Englewood Cliffs, NJ 07632

January 2016 – January 2023

Responsibilities:

Communicate with patients via phone and email to schedule appointments Help patients fill out intake forms for therapy

Complete paperwork and formalities related to health insurance and billing

Maintain medical charts and keep them handy for reference Process payments for medical treatments and procedures Replenish rehab materials and maintain inventory

3) Rehab Office Coordinator

Inglemoor Center, 333 Grand Ave, Englewood, NJ 07631 July 2014 – July 2015

Responsibilities:

Greet and receive patients on arrival

Coordinate with medical care team members to implement treatment plans Ensure cleanliness and sanitation of treatment areas and facilities Maintain safety standards to prevent hazards

Prepare therapists’ daily treatment schedules

Coordinate care plan schedules for patients and therapists 4) Quality Assurance Analyst

Cyber City Teleservices, Ltd, Clark City, Pampanga, Philippines August 2003 – January 2009

Responsibilities:

Develop evaluation programs for analyzing critical performance behavior and metrics

Monitor calls and provide actionable insights

Gather information to improve agent performance in contact centers Monitor customer interactions and use evaluation forms to capture insights

Skills

Patient care coordination

Medical equipment preparation and sanitation

Insurance and billing administration

Medical chart maintenance and data entry

Scheduling and administrative support

Safety and sanitation compliance

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