Administrative Assistant with Operational Expertise

KEVIN BALL

****.*****.****@*****.*** 323-***-**** Los Angeles, CA 90038

Summary

Detail-oriented administrative assistant with experience in supporting executive teams and managing office operations. Skilled in organizing records and ensuring efficient processes, ready to leverage expertise for improved workplace efficiency. Proven ability to resolve client/customer issues with strong communication and problem-solving skills. Skills

• Office management and scheduling

• Customer service and support

• Effective communication

• Problem solving and conflict resolution

• Event coordination

• Data entry and management

• Microsoft Office proficiency

Experience

Vector Group Los Angeles, California

Customer Service Representative

03/2025 - Current

• Answered customer inquiries and provided accurate information regarding services.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

• Maintained detailed records of customer interactions, transactions and comments for future reference.

DoorDash Los Angeles, California

Customer Service Representative

03/2024 - 07/2025

• Resolved customer issues including order discrepancies, payment issues, and delivery delays.

• Identified root causes of problems and provided clear, actionable solutions.

• Cultivated customer loyalty and high satisfaction scores by delivering swift, effective support.

Oakland Apartments

Administrative Assistant

10/2022 - 02/2024

• Provided administrative support to the executive team, including scheduling meetings and managing calendars.

• Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.

• Ensured efficient operation of office equipment such as printers, copiers and fax machines.

Allied Universal San Francisco, California

Security Officer

02/2021 - 09/2022

• Monitored premises to ensure safety and security for all personnel and visitors.

• Prepared detailed reports on incidents, observations, and security breaches for management review.

• Collaborated with management to address security concerns and remediate security vulnerabilities

U.S. Navy Various Locations

Ship Secretary

02/2017 - 06/2019

• Supported command leadership with administrative tasks and personnel management.

• Organized award ceremonies, and events

Education and Training

Full Sail University Winter Park, FL

Associate of Arts in Game Design

Expected in 01/2026

East Ridge High School Clermont, FL

High School Diploma

05/2016

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