Office Manager - Customer Service Leader with 20+ Years
Resume:
DENISE SHERWOOD
***- ***-**** ***************@*****.*** Lexington, NC 27295
Successful in managing office operations, leading teams, and enhancing customer service. Skilled in accounts management, calendar coordination, and QuickBooks, bringing strong organizational and communication abilities. Offering expertise in handling administrative functions and improving workflow efficiency to support diverse business needs.
• Office administration • Accounts payable and receivable
• Billing and payroll management • Customer service excellence
• Email communication • People management
• Microsoft Excel and Word • QuickBooks proficiency
• Sales strategies • Organizational skills
• Scheduling and calendar coordination
OFFICE MANAGER
Original Triad Door, Greensboro, NC
Jan 2019 - Jul 2025
• Managed a team of employees
Handled inbound/outbound calls to
schedule appointments for all
technicians
•
Managed day-to-day operations of the
office, such as ordering supplies,
maintaining equipment and managing
calendars.
•
Resolved customer inquiries and
complaints with timeliness and
professionalism.
•
Supervised administrative staff, driving
front office operations and continuous
workflow.
•
Jan 2017 - Jun 2019 OFFICE MANAGER
Starpoint Central School
Niagara County Community College
School of Beauty Culture
ADMINISTRATIVE ASSISTANT
professional summary
skills
experience education
Carolina Garage Door, Winston Salem, NC
• Managed a team of employees
• Handled A/R through Quick Books
Managed Reception Area, including
greeting visitors and responding to
telephone and in-person requests for
information.
•
Created and reviewed schedules,
maintaining staffing levels to meet
service goals.
•
OFFICE MANAGER/ADMINISTRATIVE
ASSISTANT
Woodsmith Fence Company
Jan 2009 - Jan 2011
Responsible for payroll, Accounts
Payable and Accounts Receivable.
•
CUSTOMER SERVICE/SUPERVISOR
LEADERSHIP PROGRAM
Geico Insurance
Jan 2007 - Jan 2008
Responsibilities included conferring with
customers, record details of inquiries,
complaints, or comments, as well as
action taken.
•
Ensured that the appropriate changes
were made to resolve customer
requests and/or changes.
•
• Resolved customers' complaints.
Responsible for building a great rapport
with each and every customer while
maintaining a high level of customer
service.
•
Coached agents to meet and exceed
their goals within each month.
•
COSMETOLOGIST
Fantastic Sams
Jan 2005 - Jan 2006
Responsibilities included general duties
such as answering phones and greeting
customers providing excellent customer
service.
•
• Educated customers on hair styling
SALES ASSOCIATE/ASSISTANT MANAGER
Silver and Gold Connection
Jan 2002 - Jan 2005
Responsible for overseeing a staff,
scheduling, daily paperwork, meeting
•
weekly goals and insuring all associates
were performing their jobs in a timely
fashion.
Gained experience in interpersonal
communication skills and people
management skills.
•
SALES ASSOCIATE
Niagara County Produce
Jan 1998 - Jan 2005
Responsibilities included training and
coaching staff insuring our team
provided excellent customer service.
•
References available upon request
references
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