Customer Service Professional with Multitasking Strengths

Sandra J. Ruiz *******@*****.*** 210-***-****

Customer service professional with strong ability to multi-task, prioritize, and manage time effectively, seeking a position that can utilize my skills.

Qualification Highlights

• Call center

• Inbound/outbound call center(s)

• Attention to detail

• Customer & Personal Service

• Problem solver

• Negotiating skills

• Conflict resolution

• Bilingual English and Spanish

Work History

Walgreens – 07-01-2003 - To Present-CSA Front End-Multiple Duties 3700 35th Ave, Evans, CO 80620

Front End Cashier – Excellent Customer Service Skills – Other duties as assigned Media Riders MCNA Dental S.A. TX.

• Coordinated insurance benefits.

• Took inbound customer calls.

• Answered general finance questions.

Customer Service Specialist, Spectrum S.A. TX.

• Handled in bound customer calls.

• Explained products or services and prices, and answered questions from customers.

• Obtained customer information such as name, address, and payment method, and entered orders into computers.

• Worked to resolve customer complaints.

Fraud, JP Morgan Chase S.A. TX.

• Maintained compliance for money movement: deposits, domestic and international wire transfers.

• Reviewed all restricted accounts and provided conditions needed to be met to reevaluate restriction removal.

• Processed customer alerts utilizing Chase Answers for reference point.

• Answered a high call volume.

• Maintained attention to detail.

Customer Care Specialist, XEROR/CVS Caremark Greeley, CO

• Provided customer service to consumers during open enrollment period.

• Processed a high call volume.

• Discussed ACA (Affordable Care Act) Medicaid/Medicare processes and procedures.

• Maintained confidentiality.

Customer Service, Wells Fargo Home Mortgage S.A., TX.

• Provided customer service loan administration, collections, and foreclosures.

• Applied mortgage regulatory requirements and compliance policies.

• Met regulatory requirements, including additional screening.

• Processed inbound and outbound customer calls.

Customer Service Associate II, JP Morgan Chase S.A., TX

• Advised card members of card and account status.

• Adhered to structure and organizational hierarchy.

• Resolved conflicts.

• Followed policy, procedures and regulatory compliance.

• Followed all O.I. (online instructions) tools and processes.

• Resolved conflicts or escalated calls to appropriate supervisor. Education and Training

A.A.S. Legal Secretary 5401 20

th

Street, Greeley, CO 80634

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