Ambitious Nursing Student Transitioning to IT in TX

LYLA WISNER

Ann Arbor, MI **********@*****..*** 214-***-**** LinkedIn.com/in/lylawisner

PROFESSIONAL SUMMARY

Tech-savvy healthcare and administrative professional transitioning into IT, offering strong skills in EMR systems, data entry, remote platforms (Zoom, Google Workspace), and technical troubleshooting. Proven ability to solve problems, manage confidential data, and communicate clearly with diverse users. Seeking an entry-level IT or help desk role to leverage my technical mindset, healthcare technology experience, and adaptability in fast-paced environments. TECHNICAL SKILLS

● Software & Platforms: Epic, EMR Systems, Zoom, Google Docs, Microsoft Office

● Coding & Data: ICD-10, HIPAA Compliance, Basic Medical Billing & Coding

● Remote Tools: Slack, Trello, Google Workspace, Email Support

● Soft Skills: Customer Support, Troubleshooting, Clear Documentation, Patience

● Currently Learning: CompTIA IT Fundamentals, Ticketing Systems (e.g., Zendesk, ServiceNow)

EDUCATION

Chamberlain College of Nursing – Ann Arbor, MI

Bachelor of Science in Nursing (BSN), Expected 2026 Ultimate Medical Academy – Remote

Certificate Program, Medical Billing and Coding

RELEVANT EXPERIENCE

Professional Nanny

Self-employed Ann Arbor, MI 2020 – 2024

● Managed digital scheduling, remote school support, and communication tools for three children.

● Troubleshot minor tech issues (iPads, Wi-Fi, Zoom) and supported remote learning platforms.

● Maintained organized digital records and sensitive family information with discretion. Volunteer – Partners in Children’s Literacy

Ann Arbor, MI

● Supported children’s online learning using digital reading tools and troubleshooting access issues.

● Developed quick tech fixes for login, audio/video, and virtual engagement. CERTIFICATIONS

● HIPAA Compliant Documentation – 2024

● CPR/BLS Certified – 2024

● Currently Pursuing: Google IT Support Certificate, CompTIA ITF+ PROJECT HIGHLIGHT

(optional if you’re doing a course)

Google IT Capstone (in progress):

Diagnosing and resolving simulated IT support tickets using Linux, command line tools, and customer-facing communication.

ADDITIONAL STRENGTHS

● Proven experience managing confidential data and troubleshooting tech in healthcare-adjacent roles

● Strong communicator with patience, clarity, and a natural problem-solving mindset

● Fast learner with a desire to build IT career while pursuing nursing degree

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