Executive Assistant - Bilingual Admin & CRM Specialist

Tollal MOREIRA

Moncton, NB

418-***-**** ️ *************@*****.***

PROFESSIONAL PROFILE

Sales and administrative support professional with a Sales Diploma and hands-on experience in customer service, CRM management, data entry, and consultative selling. Bilingual (French & English), organized, reliable, and results-oriented. CORE SKILLS

Sales & customer service

Administrative support & data entry

CRM management

Lead follow-up & closing

Appointment booking

Upselling & service recommendations

Microsoft Office, Teams

PROFESSIONAL EXPERIENCE

Customer Service Associate – Drive-Thru

Harvey’s, Moncton, NB June 2025 – Present

Process customer orders and payments accurately using POS systems Deliver fast, friendly, and efficient service in a high-volume environment Resolve customer concerns professionally

Support team coordination and service accuracy

Service Support Specialist

Volkswagen Moncton, Moncton, NB Sept – Dec 3-month contract Perform vehicle check-ups prior to customer appointments Record Vehicle Status Inspection (VSI) videos for customers Top up oil and coolant levels

Enter and update customer and vehicle information in the CRM Prepare complete service files for Service Advisors Support upselling opportunities and identification of future services Improve service efficiency and customer experience Sales Representative

Algorithmics Dieppe, Dieppe, NB May – Sept (4 months) Sell programming and technology training programs to parents Explain the educational value and long-term benefits of the programs Book appointments and follow up with prospective clients Close qualified leads and update lead status in the CRM Work remotely and in person as required

Apply consultative selling techniques

Sales Associate

Paillard Pâtisserie, Quebec, QC Apr – Aug 2024

Advise customers and promote bakery and pastry products Operate cash register and handle transactions

Maintain product presentation

Assist with inventory support

EDUCATION

Sales Diploma, CCNB – Dieppe, NB

Completed June 2025

Certification

First Aid CPR/AED Level C – 2024

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