Customer Service Agent - Bilingual Front Desk Specialist

LAURA CENTENO

West Covina, California

Phone: 626-***-****

Email: ************@*****.***

PROFESSIONAL PROFILE

Friendly and reliable Customer Service Agent with 3+ years of experience providing excellent service in a fast-paced hospitality environment. Bilingual, punctual, and skilled at handling guest inquiries, resolving concerns, and maintaining a positive and welcoming atmosphere. Strong communicator who stays calm under pressure and is dedicated to delivering high-quality customer care. WORK EXPERIENCE

Customer Service Agent

Motel 6 – Rosemead, California

3 Years

- Assisted guests with check-ins, reservations, room assignments, and special requests

- Provided prompt and friendly customer support in person and over the phone

- Resolved guest issues professionally to ensure a positive stay experience

- Handled payments, processed transactions, and maintained accurate records

- Ensured lobby and front desk areas remained clean, organized, and welcoming SKILLS

- Customer Service & Hospitality

- Bilingual

- Cash Handling & POS Systems

- Strong Communication

- Problem-Solving

- Reliable & On Time

- Conflict Resolution

- Phone & Front Desk Service

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