Customer-Focused Event & Service Professional

Dylan Gould

Rocklin, CA 916-***-**** ***********@*****.***

Professional Summary

Dependable and motivated professional with hands-on experience in customer service, front-of-house operations, hospitality, retail, childcare, and event support. Skilled at creating positive guest experiences, supporting large-scale events, and maintaining safe, organized environments. Strong communicator with proven ability to adapt in fast-paced, high-volume settings. Work Experience

Before/After School Teacher’s Aide

Sunrise Parks and Recreation - Roseville, CA August 2024 - Present

● Provide supervision and care for students, ensuring a safe and inclusive environment.

● Lead recreational and classroom activities, encouraging student engagement and learning.

● Communicate with parents and staff regarding student progress and concerns.

● Manage attendance, classroom organization, and supply tracking. Banquet Server / Bar Back (Events)

Various Venues - Sacramento/Placer County, CA 2021 - 2023

● Supported food and beverage service for weddings, corporate events, and private functions

(50–500+ guests).

● Assisted bartenders with restocking, setup, and breakdown of bar operations.

● Ensured guest satisfaction through attentive, professional service and problem-solving.

● Collaborated with event coordinators to support décor, setup, and logistics. Event & Guest Services Staff

Whitney Ranch Recreation Center - Rocklin, CA July 2021 - August 2022

● Delivered guest services for community events (100+ attendees).

● Assisted with event setup, registration, and logistics.

● Served as primary contact for guest inquiries, issue resolution, and support.

● Supervised volunteers and delegated tasks to ensure smooth operations. Pool Monitor & Guest Services Associate

Guiding Fitness - Rocklin, CA July 2021 - August 2022

● Monitored pool safety, conducted chemical checks, and enforced rules with zero incidents.

● Greeted and checked in guests, providing customer service and facility support.

● Assisted with poolside events and maintained equipment readiness. Community Services & Front Desk Staff

First Service Residential - Rocklin, CA July 2021 - September 2022

● Delivered front desk customer service for homeowners and residents.

● Processed reservations, registrations, and resident communications.

● Assisted management with policy enforcement and conflict resolution. Retail & Hospitality Associate (Part-Time/Seasonal) Various Employers - Rocklin/Roseville, CA 2020 - 2022

● Waited tables, processed orders, and maintained guest satisfaction in fast-paced restaurants.

● Handled POS transactions, cash management, and sales reporting.

● Provided customer support in retail and food service environments. Education Rocklin High School - Rocklin, CA Graduated: June 2022 Skills

● Customer Service & Guest Relations

● Event Setup & Coordination

● Hospitality & Food Service

● Front-of-House Operations

● Cash Handling & POS Systems

● Safety & Facility Management

● Youth Program Support

● Problem-Solving & Conflict Resolution

● Team Collaboration & Leadership

● Strong Communication Skills

Certifications & Licenses

● Food Handler Certification

● California Driver’s License

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