Entry-Level Customer Service & Data Entry Specialist

Kelly Born

Hampton, VA 948-***-**** *************@*****.***

PROFESSIONAL SUMMARY

Reliable and detail-oriented customer service professional with experience in call center, healthcare office, and hospitality environments. Strong background in inbound and outbound calls, data entry, scheduling, and confidential record handling. Known for professionalism, accuracy, and long-term reliability. Seeking a customer service or data entry position with a stable employer.

CORE SKILLS

Customer Service (Phone & In-Person)

Inbound & Outbound Call Handling

Data Entry & Record Accuracy

Appointment Scheduling

Phone & Email Communication

Typing & Computer Systems

Microsoft Word & Basic Excel

Confidential Information Handling (HIPAA-aware)

Multitasking & Time Management

Team Collaboration

PROFESSIONAL EXPERIENCE

Dental Assistant / Front Desk Administrative Support

Warwick Dental Center — Hampton, VA

June 2008 – October 2017

Provided professional customer service to patients in person and by phone

Scheduled appointments and managed provider calendars

Entered and updated patient information accurately in electronic systems

Maintained confidential patient records and documentation

Assisted dentists during procedures and supported daily office operations

Followed infection control and safety procedures

Customer Service Representative (Inbound & Outbound Calls)

West Telecommunications Center — Hampton, VA

2003 – 2005

Handled high-volume inbound and outbound customer calls

Resolved customer issues and documented interactions accurately

Entered customer data into computer systems while on calls

Met call quality and performance standards

Server / Hostess

County Grill Bar & Grill — Hampton, VA

2004 – 2007

Greeted guests and provided friendly, professional customer service

Managed seating, waitlists, and customer flow during busy shifts

Took orders, handled payments, and resolved customer concerns

Worked in a fast-paced environment while maintaining accuracy

Collaborated with team members to ensure positive guest experiences

EDUCATION

Medical Careers Institute

Associate of Applied Science

2006 – 2008

Thomas Nelson Community College

Prerequisite College Coursework — Dean’s List

2004 – 2006

Phoebus High School — Hampton, VA

High School Diploma, Highest Honors

2000 – 2004

ADDITIONAL INFORMATION

Available for full-time or part-time work • Willing to train on new systems • Strong attendance and long-term work history

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