Customer Service Specialist with 20 Years Experience

Crystal Cunningham

Customer Service Representative

**** *. ****** **.

Centerville, IA. 52544

641-***-**** ***********@*****.***

OBJECTIVE

I possess superb written and verbal communication skills. My 20 years of customer service experience and professional background make me the ideal candidate you are looking for. EDUCATION — EXPERIENCE

Centerville High School

IHCC

March 2023- Present

International Eyecare Center • Medical Tech.•

• Perform Entrance Test

• Input all demographics and medical history

• Perform visual acuity test

• Prepare exam room for doctor

• Assist patient with contact purchases (pricing, details, insurance benefits)

• Process contact orders for patients

• Process payments for orders (Cash, Checks &

Credit/Debit)

• Form a professional relationship with patients

January 2022 to March 2023

Safelite Solutions • CSR • Remote

• Answer incoming calls

• Enter demographics and fille glass claims

• Read scripted information and laws to customers

• Provide customer service to clients

• Direct customers to the correct department

August 2021 to January 2022

Howar Middle School • Guidance Secretary •

• Attendance

• Data Entry

• Communication with Parents; both verbal and written

• Team Player

• Self Motivated

February 2017 - August 2021

Purchaing Department • Purchasing Clerk • Lee Container Corp.

• Communicated with vendors both verbally and written

• Data Entry

• Created Purchase Orders

• Received in items against purchase orders

• Purchased office supplies, technician parts, machine parts, and other needed items

December 2013 - February 2017

Optical • Optomertrist Scribe • International Eyecare Center

• Professional background

• Assisted doctor with exam

• Entered all data from exam

• Helped patients with optical needs

• Entered purchase orders

• Collected payment for optical needs

• Balanced cash drawer nightly

December 2010- December 2013

Customer Service • Cashier • True Value

• Assisted customers with purchases

• Helped customers find products

• Data entry

• Balanced drawer nightly

• Deposited nightly cash at bank

• Opened and closed store

• Ran cash register (processed cash, check, c& credit & debit transactions)

December 2005- December 2010

Customer Service • Office Manager • Tubaugh Family Chiropratic

• Created documents for service

• Data Entry

• Processed Insurance claims

• Balanced Daily Sheet

• Collected payment for service

• Sent monthly statements

• Worked with collection agencies for uncollected balances

• Prepped exam rooms

KEY SKILLS — COMMUNICATION

Customer Service

Data Entry

Communication Skills

Cashier Balancing

Organized

Professional

I am highly self motivated, organized and efficient. I provide excellent customer service skills, with a pleasant and professional mannerism. I have superb computer knowledge and background experience in a professional environment.

LEADERSHIP

• Assertive

• Professional

• Organized

REFERENCES

Cindy Faircloth- 641-***-**** (please leave message; will not answer unknown calls) Stacy Watts- 641-***-****

Jamie Tubaugh- 641-***-****

Contact this candidate