Client Service Analyst & Supervisor Resume Title
Resume:
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Kiarra Patriz E. Co
Phone: +639*********
Email: *******************@*****.***
Address: La Trinidad Benguet 2601
Results-oriented Client Service Analyst and Supervisor with 2 years in financial services, specializing in payment processing and merchant support. Known for leading teams, resolving complex issues, and driving operational efficiency. Also experienced as an Executive Assistant in real estate, bringing sharp organizational skills, client-focused service, and transaction support expertise across industries.
Work Experience
Foundever (Client Service Analyst & Supervisor)
April 15 2024 - Present
● Supervised a team for client service representatives, ensuring timely, accurate resolution of merchant inquiries and transaction issues.
● Analyzed service metrics to identify trends and implement process improvements that enhanced operational efficiency.
● Developed targeted training programs to strengthen product knowledge and team performance.
● Served as escalation lead for high-value clients, resolving disputes and reinforcing long-term relationships.
● Collaborated cross-functionally with IT and product teams to improve system functionality and minimize service disruptions.
● Delivered weekly performance reports with strategic insights to senior leadership.
● Maintained strict compliance with financial regulations and internal service standards. Va.est Virtual Office (Executive Assistant)
March 18, 2021 - June 15, 2023
● Provided end-to-end support in property transactions, including scheduling showings, preparing contracts, and coordinating with agents and vendors.
● Managed calendars, meetings, and client communications to ensure smooth day-to-day operations.
● Maintained MLS listings, assisted with marketing materials, and tracked expenses for reporting.
● Handled confidential documentation with discretion and accuracy, while keeping CRM systems and databases up to date.
Education
University of the Cordilleras
Bachelor of Science in Psychology (Undergraduate)
2023 - 2024
Contact References
Foundever
Rochelle May Magsanoc (Coach)
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