Remote Customer Support & Admin Professional

Jessica Rizzo

McGraw, NY *****

315-***-**** ************@*****.***

Professional Summary

Remote-ready customer support and administrative professional with 10+ years of experience serving as a primary point of contact for customers and clients. Confident on the phone, empathetic in communication, and skilled at quickly building rapport while resolving concerns professionally. Proven ability to work independently, maintain accuracy, and handle sensitive information in remote and fast-paced environments. Seeking a remote customer support, care support, or client services role.

Core Skills

● Customer Support (Inbound & Outbound Calls)

● Email & Chat Communication

● Data Entry & Record Accuracy

● Client Relationship Management

● Documentation & Case Notes

● Confidential Information Handling

● Microsoft Office & Google Workspace

Professional Experience

Office Manager

Prime Air, Inc. — Morton Grove, IL

December 1999 – June 2005

● Served as primary point of contact for customers, vendors, and internal staff

● Managed daily office operations including phones, scheduling, filing, and correspondence

● Maintained accurate physical and digital records with strict confidentiality

● Generated internal reports and updated company databases

● Resolved customer inquiries and complaints professionally and efficiently Content Creator / Community Manager (Independent)

Chicago, IL

January 2006 – December 2010

● Created and managed a niche Facebook-based content platform

● Engaged with users and handled direct messages

● Reviewed engagement metrics to refine communication strategies Caregiver (Self-Employed)

Chicago, IL

January 2011 – September 2016

● Provided full-time in-home care and daily support

● Coordinated schedules, appointments, and household needs Independent Consultant / Client Services

McGraw, NY

January 2017 – Present

● Served as primary point of contact for clients

● Managed scheduling, documentation, and follow-up

● Worked independently with flexible hours

Education

Southern Illinois University — Carbondale, IL

Coursework toward Bachelor of Arts in Psychology (25 credits completed) Fenwick High School — Oak Park, IL

High School Diploma

Contact this candidate