BPO Project Manager with 20+ Years Leadership

BASHIR MAHMOUD DOHAN

Cairo, Egypt +20-100-***-**** ***********@*****.***

LinkedIn: Bashir Dohan

PROFESSIONAL SUMMARY

Accomplished General Manager and Business Development Leader with over 20 years of experience in management, sales, and strategic growth across Egypt and the Middle East. Proven record of success in leading high-performing teams, developing new business opportunities, and achieving consistent revenue growth. Skilled in strategic planning, sales operations, and client relationship management, with a strong focus on optimizing performance and driving sustainable profitability. Recognized for combining strong leadership with a results-oriented approach and the ability to execute business strategies that deliver measurable outcomes.

CORE COMPETENCIES

• Business Development & Sales Leadership

• Strategic Planning & Market Expansion

• Client Relationship & Account Management

• Team Leadership & Talent Development

• Process Optimization & Operational Efficiency

• Financial Forecasting & Budget Management

• Negotiation & Contract Management

• ERP & CRM Implementation

• Cross-Cultural Communication (Arabic & English)

PROFESSIONAL EXPERIENCE

Elmoasher Company – Cairo, Egypt

General Manager & Business Development Director

Oct 2018 – Present

• Developed and executed the company’s strategic vision and business growth roadmap.

• Expanded sales channels and secured new client partnerships across Egypt and the Middle East.

• Directed sales, marketing, finance, and operations teams to ensure business alignment and profitability.

• Managed multi-million EGP budgets, optimized cost structures, and ensured consistent revenue growth.

• Led business development initiatives, negotiating key contracts and partnerships.

• Built a performance-driven culture focused on accountability, client satisfaction, and innovation.

E3mel Business Company – Cairo, Egypt

General Manager & Business Development Director

Mar 2016 – May 2021

• Led company-wide operations, overseeing Sales, Customer Care, Quality, IT, and HR departments.

• Built and developed high-performing sales and client management teams from the ground up.

• Designed and implemented sales KPIs, growth strategies, and client retention plans.

• Increased revenue by enhancing lead conversion rates and expanding the company’s client base.

• Strengthened communication and collaboration across departments to streamline operations.

Kheprat Project – Cairo, Egypt

Business Development Manager

2016 – 2018

• Planned and executed full business setup and sales operations from concept to launch.

• Managed client acquisition and retention programs to maximize profitability.

• Led cross-functional coordination between Sales, Finance, and Operations teams.

• Designed performance dashboards and reporting systems to track sales and operational results.

VertiKa – Cairo, Egypt

Sales & Marketing Manager

Nov 2008 – Jun 2010

• Managed ERP application sales and business development for enterprise clients.

• Prepared customized technical and financial proposals for strategic accounts.

• Maintained long-term customer relationships and ensured service excellence post-sale. Alawael IT Company – Cairo, Egypt

Sales Manager / Supervisor / Executive

2002 – 2008

• Led sales operations for web and ERP-based business solutions.

• Supervised sales and client management teams to achieve performance targets.

• Managed local and international client accounts, including contract negotiation and follow-up.

• Supported proposal development and international tender submissions. EDUCATION & CERTIFICATIONS

Bachelor of Commerce – Beirut Arab University, Alexandria, Egypt Professional Certifications:

• Professional Salesman – AUC (Prof. Atef El Hotaiby)

• Emotional Intelligence – Bedaya Online

• Communication Skills – Bedaya Online

• Leadership – Bedaya Online

• Presentation Skills – Knowledge Academy (Prof. Omar)

• Online Marketing – CIT

ADDITIONAL INFORMATION

• Languages: English (Upper Intermediate – B2), Arabic (Native)

• Strengths: Leadership, business growth strategy, sales development, team management, and operational optimization.

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