Multilingual Administrative Professional with Retail Experience

Jennifer Ouellette

* ********* *********** ****************@*****.*** 705-***-****

Bilingual: English and French, oral and written

Keyboarding skills and familiar with office equipment Practical computer knowledge

Ability to work independently and as a team member Ability to operate cash register and balance cash accurately EDUCATION & TRAINING

Collège Boréal – Office Administration ( Year 1 ) Certificate Northern College - Health Care Support Service Worker École Secondaire Georges-Vanier (OSSD)

Worker Health & Safety Awareness

WHMIS - COVID Protocol

CanSell Training

Long Term Care Home Assistant

Canadian Indigenous Culture Training

Approaches to Conflict & Escalated Situations

Bloodborne Pathogens

Smart Serve – Food Handling

Workplace Harassment Prevention

WORK EXPERIENCE

Motel Reception Clerk, Surestay & Travelodge ( present employment )

• Greet guests, manage check-in/check-out procedures, and handle reservations using property management systems.

• Respond to guest inquiries and resolve complaints promptly to ensure high levels of customer satisfaction.

• Manage daily cash handling, process payments, and maintain accurate records for front desk operations.

Receptionist - Administration, Family Health Team (Placement)

• Greet and register patients, answer phone calls to direct appropriate personnel

• Basic accounting tasks with Sage 50

• Filing, travel grants, communication with patients Budtender, True North Cannabis

• Assist customers with their purchases.

• Recommend suitable cannabis products to customers, address customers' concerns, and ensure that sales floors are adequately stocked.

Customer Service Representative, HGS Canada

• Act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Customer Associate, Dollarama

• Scanning items, itemizing and totaling customers' purchases.

• Resolves customer issues and answers questions.

Student Representative, Contact North

• Vital channel of communication between the college and students – representing, communicating and giving feedback on college and student matters. Prep / Maintenance, Pizza Hut

• Prepare cooking ingredients by washing and chopping vegetables, cutting meat etc.

• Undertake basic cooking duties such as reducing sauces, parboiling food & more.

• Maintain a clean & safe environment.

Customer Experience Sales Floor Associate, Wal-Mart

• Zoning, Greeter, Cashier & unpack – place merchandise on shelves. Janitor, Modern Cleaning

• Wash windows, interior walls.

• Empty trash cans and other waste containers.

• Sweep, mop, scrub and wax hallways, floors and stairs.

• Clean and disinfect washrooms and fixtures.

Cook/waitress, Northway Restaurant

• Food preparation and cooking.

• Serving people and taking orders - receiving payments Teacher’s Helper, École St-Gertrude

• Helping teacher with students and supervising outside during recess.

• Reading stories, helping children in class, arts and crafts.

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