Epic Training and Implementation Specialist

Summary of Skills

Experienced Classroom Trainer

Project Management

Running Meetings to gather documentation

Staff Training and Development

Adult Applied Principles

Implementation and Design

Extremely knowledgeable on several EHR Systems

Requirements gathering

Management and Leadership Skills

Implementation Specialist

Medical Assistance

Document writing

Epic Skills

Certified Resolute Professional Billing (Pending) Credentialed in: Professional Billing, Single

Certified Single Billing Administration (Pending) Billing Office, Hospital

Credentialed Trainer Billing, HIM, Cognito,

MST Build Community Connect

Script testing

Knowledge in ADT/Prelude, Charge Router and Claims

Technical Dress Rehearsal (TDR)

Professional Experience

Principal Consultant

Evergreen Health Partners@Sharp Health System 01/15/24 – Present

Philadelphia, PA

Train users on system use. Conduct training and demonstrations on clinical systems

Provide publication or other informal notification of project level new material and programs

Provide on-site user support during implementations, sometimes during non-business hours and days.

Update training materials

Collaborate with analyst team in workflow analysis, apply workflow knowledge in system configuration and training curriculum design

Conduct training for end-users and new employees on the assigned application(s)

Epic Principal Trainer

Huron Recruiting@ Tufts Medical 05/09/22 – 11/24/23

Philadelphia, PA

Train users on system use. Conduct training and demonstrations on clinical systems

Provide publication or other informal notification of project level new material and programs

Provide on-site user support during implementations, sometimes during non-business hours and days.

Build and maintain the training environment including training programs to support various clinical roles and workflows.

Understand and navigate the system build to develop on-line modules for training/orientation programs.

Update training materials as well as updating training env

Prepare training database with appropriate patient samples and content based on end-user audience.

Collaborate with analyst team in workflow analysis, apply workflow knowledge in system configuration and training curriculum design

Conduct training for end-users and new employees on the assigned application(s)

Epic Credentialed Trainer

Huron Recruiting@ Tufts Medical 12/06//21 – 05/06/22

Philadelphia, PA

●Completed full training cycles to include the credentialing process, End User classroom training, Big Bang, Go-Live Floor support

●Instructed Clerical Staff, Access Associates and Management through Epics electronic medical records

●Responsible for training Super Users to provide a team of qualified staff to support a Go-Live

●Provide teach-backs to new trainers to develop style and delivery of software workflows

●Troubleshoot system problems

●Collaborated with system users, recommended, and identified potential areas for improvement

●Reviewed and test lesson plans and software for development and accuracy

Epic Credentialed Trainer

CSI Recruiting@ Jefferson Health Network 02/08/21 - 12/03/21

Philadelphia, PA

●All End Users were managed and trained; End Users and Super Users in classroom environment as well as virtually– ongoing for new users

●Trained End Users and Super users one-on-one ensuring they are knowledgeable on the EHR System – ongoing for new users

●Knowledgeable of software system as well as system changes and upgrades

●Troubleshoot system problems

●Collaborated with system users, recommended and identified potential areas for improvement

●Helped update training material

●Helped develop tip sheet

Epic Credentialed Trainer

Medix Recruiting @ New Jersey Urology. 08/08/2020 - 01/29/2021

Pine Brook, NJ

●All End Users for Professional Billing were managed and trained; End Users and Super Users in classroom environment as well as virtually– ongoing for new users

●Trained End Users and Super users one-on-one ensuring they are knowledgeable on the EHR System – ongoing for new users

●Knowledgeable of software system as well as system changes and upgrades

●Troubleshoot system problems

●Collaborated with system users, recommended, and identified potential areas for improvement

●Helped update training material

●Helped develop tip sheets

Business Analyst

FirstPro Consulting @ Virtua Health System 04/03/2016 - 04/20/19

Marlton, NJ

●Allscripts support analyst

oUpgrading and updating Allscripts system

oAdmin/user support

oTrained Clinical Staff and Physicians in classroom environment – ongoing for new users

oTrained one-on-one with Clinical Staff and Physicians ensuring they are extremely knowledgeable on the EHR System – ongoing for new users

●WebCACTUS and Visual CACTUS support analyst (Physician Credentialing System)

oUpgrading and updating Cactus system

oAdmin and user support

●Invision/OAS Gold support analyst

●MCG Miliman support analyst

●Epic Technical Dress Rehearsal (TDR) and Validation

●Researched and fixed Epic PB Workqueues

●Gathering documentation for analysis

●Document writing

●Analyzing workflows

●Various implementations

●10/19Post-implementation support

●Troubleshooting

oAllscripts Care Management

oAllscripts Homecare

oVisual CACTUS

oWeb

oInvision/OAS Gold

oNuanace

oDentrix

●RL Solutions analyst

oBuild

oTest

oTroubleshoot

oImplementation

oGoLive

oPost GoLive support

oAdmin Training

EPIC Instructional Designer – Certified in Resolute Professional Billing and SBO/

Systems Analyst/Programmer/Business Analyst

Lehigh Valley Health Network 08/05/2013 – 02/10/2015

Allentown, PA

●All credentialed trainers for Professional Billing were managed and trained Credentialed Trainers and Super Users in classroom environment – ongoing for new users

●Trained one-on-one Credentialed Trainers and Super Users ensuring they are extremely knowledgeable on the EHR System – ongoing for new users

●Developed and updated curriculum to be trained for Resolute Professional Billing & Single Billing Office

●Knowledgeable of software system as well as system changes and upgrades

●Troubleshoot system problems

●Collaborated with system users, recommended and identified potential areas for improvement using Centricity

●MST Build for Resolute Professional Billing & Single Billing Office

●Created users and fixed patient errors for Resolute PB and SBO in MST

●Environment/Script tested for Resolute Professional Billing & Single Billing Office

●Developed training tracks for Resolute Professional Billing & Single Billing Office

●Built and maintained training environments for Resolute Professional Billing & Single Billing Office

Allscripts Business Analyst/System Analyst and Instructional Designer

Talon Professional Services @ St. Luke’s Hospital 12/2012 – 07/2013

Bethlehem, PA

●Managed and trained Clinical Staff and Physicians in classroom environment – ongoing for new users

●Trained one-on-one with Clinical Staff and Physicians ensuring they were extremely knowledgeable on the EHR System – ongoing for new users

●Knowledgeable of software system as well as system changes and upgrades

●Troubleshoot system problems

●Collaborated with system users, recommended and identified potential areas for improvement using Centricity, IDX and Allscripts Enterprise EHR applications

●Scanned medical documents into EHR system

System Skills & Proficiency

Allscripts Enterprise v18.2.1 - Modules: v10 & v11 Note, Orders, Charge, Call Process, Task, Care Guide, History Builder, Rx, HMP, Immunizations, Flowsheets

Allscripts Care Management v18.2

Microsoft Systems: Microsoft Word, Excel, PowerPoint, Access, Publisher, Outlook Express, Dictaphone.

Education/Certification

●The College of St. Scholastica, Certificate in Basic Project Management 01.13.19

●Capella University, Instructional Design, M.Ed. 08/2017 3.5 GPA

Awards and Recognitions

●Chi Alpha Epsilon National Honor Society

●Cambridge Who’s Who Among Professional Women

Contact this candidate