Versatile Technician and Customer Support Professional
Resume:
Kenneth Chapman
Hinton, WV *****
**********@*****.***
Willing to relocate: Anywhere
Work Experience
Medical equipment technician
AdaptHealth-Lewisburg, WV
November 2023 to Present
Deliver and set up medical equipment
CSR - Customer Service Representative
Frontier-Hinton, WV
Customer Service Representative
Frontier-Hinton, WV
April 2021 to November 2022
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
• Built rapport with customers through active listening, empathy, and personalized interactions
• Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
Machine Operator
Monograms snacks-Martinsville, VA
May 2017 to March 2021
Cooked slim Jim’s, maintained ovens while cooking, did paperwork on everything that I cooked Variety
Greenbrier nursery-Talcott, WV
May 2004 to December 2009
• Assisted in the cultivation and maintenance of a diverse range of plants, including flowers, shrubs, trees, and vegetables
• Performed regular watering, fertilizing, pruning, and pest control to ensure optimal plant health and growth
• Collaborated with team members to unload new shipments of plants and organize them according to species or size
Delivery Driver
Education
Skills
• d
• GPS navigation
• 12d
• 12c
• Van driver
• C
• f
• Navigation software
• Street sign navigation
• Cashiering
• e
• o
• Delivery driving - Delivery driving experience (1-2 years)
• Hotel experience
• Long-haul driving experience
• Laboratory experience
• Delivery tracking applications
• Alternative route navigation
• Medical delivery driving
• Driving experience in city centers
• Communication skills
• Basic math
• Driver communication tools
• Delivery detail verification
• Highway driving
• Minivan driving
• Box truck
• City street navigation
• Travel time estimation
• SUV driving
• Map reading
• Windows
• Cargo van operation
• Night driving
Links
www.SSA.gov/employer
www.irs.gov/efile
Certifications and Licenses
CPR Certification
Driver's License
Contact this candidate