Richard Johnson
Laveen, AZ *****
****************@*****.***
Summary
Organized Specimen Processor with relevant experience in laboratory settings. Familiarity with medical terminology, specimen handling and processing protocols ensures accuracy in work. Noted for efficiency and attention to detail when handling patient specimens and maintaining data integrity. Strengths include strong communication skills, problem-solving abilities, and commitment to adhering to safety standards, contributing positively to team dynamics and lab operations.
Skills
• Conflict resolution
• Time management
• Effective communication
• Problem solving
• Data entry accuracy
• Customer service
• Technical support
• Multi-task management
• Relationship building
• De-escalation techniques
Experience
Specimen Processor, 02/2024 - Current LabCorp - Phoenix, AZ
• Recorded specimen data into laboratory information systems accurately and efficiently.
• Unloaded, unpacked and routed incoming specimens by type to different staging areas for further processing.
• Ensured specimens were labeled correctly and in compliance with regulations.
Notary Signing Agent, 03/2018 - 03/2024
Next Level Notary LLC - Phoenix, AZ
• Maintained confidentiality regarding sensitive information related to each transaction.
• Assisted clients with properly completing paperwork prior to notarization.
• Performed notarizations for loan documents, affidavits, and other legal documents.
• Traveled to various locations throughout the state as needed for mobile signings.
• Prepared and checked loan packages to ensure accuracy of all required signatures.
Customer Service Representative, 11/2010 - 12/2020
Verizon Wireless - Chandler, AZ
• Resolved customer complaints promptly and efficiently.
• Maintained a high level of professionalism when dealing with difficult customers.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Provided excellent customer service to resolve customer complaints in a timely manner.
Education and Training
06/1980 Willow Run High School - Ypsilanti, MI
High School Diploma
Concordia University - Ann Arbor, MI
Some College (No Degree) Mathematics