Dispatch Coordinator with Portable X-ray Experience

Karen Svensson

**** ***** ***, ********, **. ****3

386-***-****● *************@***.***

SUMMARY

Reliable and efficient with ten+ years of experience in Customer Service. Computer proficient in many computer software programs and well versed in Medical Terminology. Enjoy building and maintaining customer relationships while working in a fast-paced, multi-tasking environment.

PROFESSIONAL EXPERIENCE

United Healthcare/PreferredOne, MN

Senior Customer Service Rep June 2012- December 2025

Answer incoming phone calls from members and providers

Answer benefit questions as it pertains to each policy

Send claims to appropriate departments to be reviewed or adjusted as needed

PPX/DMS Health Technologies, Bloomington, Minnesota

(DMS was bought by PPX in May)

Clinical Support Representative; June 2010-April 2012

Provided hands on support and knowledge of portable x-rays

Received phone orders and entered medical and patient data

Dispatched techs to exam assignments in a timely and efficient manner

Monitored several websites including PACS systems and sent radiology reports to customers

Operated and troubleshot scanner, copiers, and printers

Supervisor of x-rays techs and managed scheduling

Customer Service and Account Representative; March 2004-June 2010

Participated in transition from fixed site CR to wireless CR for portable x-rays

Assisted in conferences and trade shows with set-up, tear down, and interacted with current and potential customers

Developed and maintained relationships with customers, documented all interactions

Planned and hosted several holiday parties throughout the year

Help obtain and manage customer contracts

High Tech Institute, St. Louis Park, Minnesota Oct 2000-March 2004

Certified Surgical Technology Instructor

Responsible for organization and maintenance of educational supplies, student files and grade books

Presented educational materials to students in classroom setting and provided guidance to students in surgical lab setting

AHA BLS certified as CPR instructor

Methodist Hospital, St. Louis Park, Minnesota Jan 1997-Sept 2000

Certified Surgical Technologist

Obtained equipment/supplies for all surgical procedures, set up of room/sterile field, passed instrumentation, monitor irrigations and medications, helped clean/restock surgical suites.

Provided excellent and accurate data entry and secretarial services

Specialized in Cardiovascular, General and OB/GYN

Experienced in all areas including EENT, plastics, genitourinary, orthopedic, and neurological procedures

EDUCATION

Surgical Technology Certificate, Kaw Area Technical School, Topeka, Kansas

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