Compassionate Community Support Professional and Leader
Resume:
Resume
Workinesh Dibaba
Phone Number:- 825-***-****
Email address:- ***********@*****.***
Professional Summary
Compassionate and dedicated in assisting clients and team members to achieve the desired goal. Skilled in collaborating effectively with multi disciplinary teams, maintaining safe environments with and strong client advocacy. On going education Certification of Community Support Worker.I have a Bachelor Degree in Business Management (assessed as a Canadian 4 year University Bachelor Degree by IQAS) and Canadian Language Bench Mark(CLB 6). Committed to enhancing quality of life through trauma informed care and personalised support. Key skills
●Team work and collaboration
●Behavioral and crisis intervention
●Documentation and report writing
●Case management and client advocacy
Professional Experience
Radio and Television program production department head at Ethiopian News Agency( Ethiopia),September 2021- February 2023
● Developed clear communication between management team members.
● Developed and maintained effective customer service standards.
● Ensured quality and timely delivery of news,programmes and documentaries. New media and Website department Director at Ethiopian News Agency
(Ethiopia)- April 2010- August 2021
● Developed high performing teams by providing mentorship,guidance and opportunities for professional growth.
● Facilitated functional collaboration for improved decision making process within departments.
● Making final decisions on controversial and sensitive issues.
● Established open and professional relationships with team members to achieve the goal.
Education and Certification
● NVCI training certificate(CPI Blue Card)- December 2025
● Intermediate First Aid (Include AED and CPR Level C)- November 2025
● Canadian Language Benchmark( CLB) 6 Certificate- Norquest (link)
● Canadian Remote Access for Dementia Learning Experiences( CRADLE +) Certificate - November 2025
● WHMIS certificate-November 2025
● POPA certificate - September 2025
● Safe medication administration(SMA) certificate- August 2025
● Certificate in Community Support Worker ( Academy of Health Care Service - on going (April 2025- April 2026 )
● Masters of Leadership (MAL) - Leadstar University College ( Ethiopia)- September 2009- July 2011( not assessed to Canadian education level)
● Bachelor of Business Management (assessed as equivalent to Canadian University 4 years degree) Hawassa University(Ethiopia) - September 2003- July 2006.
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