Customer Service & Data Entry Specialist

Dennis A. Straughan

***** *. ******** ** *** # **8 St. Carson, CA 90745 323-***-**** ************@*****.*** CAREER SUMMARY

Customer Service Professional with proven ability and experience in, Order Entry, Data Entry, Order Processing, Troubleshooting, Retention, Attention to Detail, cross-referencing SKILLS-EXPERIENCE

Salesforce CRM MS Word MS Excel MS Power Point MS Access Retention Call Center Agent/ Customer Service Representative Took inbound calls for Order Entry and provided service and product information I performed returns and exchanges, updated transaction history Answered inquiries on products, resolved technical and online issues, Performed account maintenance PROFESSIONAL EXPERIENCE

OBJECTWIN TECHNOLOGY, Monterey Park, CA

08/04/2025 – 11/01/2025

Processing Specialist II (Deluxe Corporation)

Verified, reviewed, and processed payments, documents, data and transactions accurately into company Software Application. Scanned checks into Falcon 500 system ensuring data integrity And timely completion. Escorted quest in the picking up and shredding of documents LYFT INCORPORATED, San Francisco, CA

Driver, Customer Service

7/1/2018 - Present

KELLY SERVICES, Santa Fe Springs, CA Republic

Services Inc.

9/25/2017 – 4/12/18

Call Center, Customer Service, Order Entry, Data Entry, Salesforce RANDSTAD, Cerritos, CA

8/3/2016 – 9/1/2017

Bergen Logistics

Shipping Order Entry, Data Entry

SOLUGENIX INC., Brea, CA

Johnson & Johnson

5/23/2016 - 7/30/2016

Customer Service, Call Center Representative, Account Representative, Salesforce OFFICE DEPOT, Signal Hill, CA

10/12/2015 – 5/20/2016

Call Center, Customer Service, Order Entry, Data Entry, Answered Inbound Calls, Salesforce KIMCO STAFFING San Pedro, CA Home Goods Inc.

4/1/2015 – 5/12/2015

Customer Service, Data Entry, Order Entry, Shipping, Loading and Unloading Freight ZIMMERMAN & ASSOCIATES, Torrance, CA

Tatung Companies of America Incorporated

1/4/20014 - 4/7/2015

Computer Tester, Order Entry, Data Entry, Shipment Tracking TRISTATE STAFFING Long Beach, CA

NYK Logistics/ Yusen Logistics

8/1/2011 - 11/1/13

Customer Service Representative Call Center, Customer Service, Data Entry, Order Entry Tracking Shipments, and Shipping & Receiving

AEROTEK Torrance, CA

NYK Logistics/ Yusen Logistics

8/11/2009 - 7/31/2011

Customer Service Warehouse

Data entry, Order Entry, Shipping & Receiving, Loading & Unloading PROFESSIONAL STAFFING Los Angeles, CA

Tele-Pacific Inc., DHL

9/27/2005 - 2/1/2008

Customer Service Representative

Processing accounts transactions, typing correspondents, mailing literature. Sales, Order Entry, Data Entry

OFFICE DEPOT, INC. Signal Hill, CA

11/19/2001 - 9/23/2005

Customer Service Representative

Customer Service, Order Entry, Data Entry

Processed Returns, Tracked Orders

EDUCATION

Associates of Arts Degree in Business Administration Computer Learning Center, Los Angeles, CA

Certificate in Disbursement Clerk (Accounting)

MILITARY SERVICE United States Navy SH3 Petty Officer Third Class

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