Client-Focused Hospitality Professional
Resume:
Angelia Tidwell
Dedicated to excellent customer service
Lubbock, TX 79413
**************@*****.***
Authorized to work in the US for any employer
Work Experience
Manager
Whataburger-Amarillo, TX
August 2021 to Present
Baker/ owner
Reds sunshine sweets-Amarillo, TX
April 2020 to Present
Owner and operator
Bartender
Zombiez bar and grill-Amarillo, TX
September 2019 to April 2020
Provide excellent customer service behind the bar and cooking in kitchen. Bartender
Amarillo Sod Poodles-Amarillo, TX
January 2019 to September 2019
Taking customer orders, making drinks. Seasonal position. Contractor to DNOA
Aerotek-Amarillo, TX
April 2016 to December 2018
Giving policy information to dental offices. Dental history and excellent customer service. Floating Asst. Manager/server
On The Border-Amarillo, TX
January 2015 to March 2016
Real Estate Agent
Keller Williams-Amarillo, TX
January 2014 to August 2015
Restaurant General Manager
Lake Tanglewood-Amarillo, TX
January 2013 to January 2014
Asst Manager
Bakers Bros Deli-Amarillo, TX
October 2011 to January 2013
Customer Service
Big Texan Steak Ranch-Amarillo, TX
June 2009 to September 2011
Customer Service
Atmos Energy-Amarillo, TX
August 2007 to April 2010
Train the Trainer Facilitator
Banner/Advantage Proficient Meets/Exceeds Expectations Customer Service
IHOP-Amarillo, TX
April 2007 to June 2009
Customer Service
Hoffbrau Steak House-Amarillo, TX
April 2007 to December 2008
Security Officer
Baptist St. Anthony's-Amarillo, TX
May 2005 to August 2007
Customer Relations/Security
Customer Service
On The Border-Amarillo, TX
April 2004 to December 2005
Personnel Manager/Customer Relations
Initial Security-Houston, TX
November 2002 to April 2004
Education
High school diploma in General Studies
Canyon High School - Canyon, TX
August 1985 to May 1988
Some college in Criminal Justice/Psychology
University of Phoenix - Phoenix, AZ
Skills
• Customer service
• Security
• Hospitality
• Guest services
• Team development
• SELF MOTIVATED (10+ years)
• Culinary experience
• Food industry
• Management
• Team management
• Supervising experience
• Restaurant Management
• Customer service
• Kitchen Management Experience
• Food Safety
• Cash register
• Catering
• Restaurant management
• POS
• Administrative Experience
• Food handling
• Event Planning
• Leadership
• Bartending
• Time management
• Kitchen Experience
• Serving Experience
• Food service
• POS
• LEADERSHIP SKILLS (10+ years)
• Leadership
• Leadership
• Time management
• Sales
• Microsoft Powerpoint
• Store management
• Supervising experience
• DETAIL ORIENTED (10+ years)
• Serving
• Bartending
• Shift management
• Office Management
• Food safety
• Kitchen management
• Basic math
• Supervising experience
• Management
• Budgeting
• Restaurant Experience
• GM vehicles
• Banquet Experience
• Employee Orientation
• Office management
• Cash handling
• Communication skills
• Kitchen experience
• Restaurant management
• Assistant manager experience
• Restaurant experience
• Cooking
Certifications and Licenses
Food Handler Certification
Driver's License
Real Estate License
ServSafe
Assessments
Customer focus & orientation — Proficient
June 2021
Responding to customer situations with sensitivity Full results: Proficient
Working with MS Word documents — Proficient
March 2024
Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient
Food service: Customer situations — Proficient
November 2024
Identifying and addressing customer needs in a food service setting Full results: Proficient
Supervisory skills: Motivating & assessing employees — Completed June 2021
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Completed
General manager (hospitality) — Proficient
June 2021
Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient
Outside sales — Proficient
June 2021
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Cooking skills: Basic food preparation — Proficient April 2024
Preparing food, using cooking equipment, and converting ingredient measurements Full results: Proficient
Food safety — Proficient
April 2024
Knowledge of proper food and equipment handling safety measures Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
KEY STRENGTHS
Excellent Leadership Skills Highly Self Motivated
Quick Learner Detail Oriented
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