Senior Network Engineer IoT and Telecommunications

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P. Steven Hardcastle

** ****** **. *********, ** 03037

214-***-****: ************@*******.***

Professional Summary

Currently a Senior Network Engineer for Senet Inc, my role is the customer support of the public LoRaWAN network in North America, and to assist in the troubleshooting, configuration, and upgrades on customer production platforms.

As a Technical Support Engineer, I perform senior support between customer production environments and the software/hardware development engineers. Supporting Linux, Oracle, Windows, and SQL environments, I work directly with the DevOps teams to provide resolution to issues from network to hardware/software, and configuration utilizing various tools such as Wireshark, VI, and SQL to name a few. My experience encompasses installation and deployment as well as Field, training, QA, and documentation in both operational and manufacturing positions.

My career development has progressed through diverse technologies working in Technical Support, Field Engineering, and Professional Services. As technologies have evolved, I have continuously expanded my experience and proficiency to adapt and develop expertise to all challenges presented. Experience

Senet, Inc

Senior Network Engineer 2021-2022

Support the LoRaWAN technology of the public and private network offerings, with several terrestrial and satellite networks, and a synergy with Netmore Group across large-scale commercial markets.

Including utilities, energy, enterprise, and asset tracking/logistics

Fragmenting IoT connectivity market is beginning to consolidate. Netmore, Senet investors, and leadership view the timing of this strategic acquisition as an opportunity to establish a dominant market leadership position

Casa Systems Inc

Senior Technical Support Engineer 2020 – 2021

Perform advanced technical support for customer and vendor troubleshooting complex issue via telephone, email, and remote access for Casa CMTS platform and wireless products

Collaborate 24/7 escalation support with development engineers to resolve issues

Assist in customer configuration issues, providing both workarounds and solutions by reproducing problems within a lab or customer environments

Contribute to the development of department processes and procedures to include MOP and technical documentation creation

Document issues and procedures using both CRM and corporate repositories Consolidated Communications

Software Engineer IV 2019 – 2020

Perform system administrator functions for corporate applications to include Linux, Oracle, Windows Server, and SQL Server environments

Responsible for deployments including upgrades, patches, and UAT testing of multiple applications in multiple environments

Manage support requests to isolate and resolve application issues for internal and external users 2

Exfo

Customer Support Engineer 2012-2018

Performed Senior Technical Support for the DevOps Team in the Service Assurance division interfacing customer production systems with development engineering

Tier 2/3 troubleshooting, QA testing of new software, solution implementation, and professional services

Perform debug level support of Linux platforms and the Oracle database application

Perform isolation of product hardware and software issues and work with engineering to obtain a resolution through deployment to customer network

Performed as the SME of the video data analytics platform distributed by Exfo in partnership with Bridge Technologies. While the SME, I contributed in the deployment in the large-scale distribution of the video solution in North America performing QA testing of a new product and assisting in the successful deployment for customer satisfaction

Genband

Professional Services Engineer 2008-2012

Provided product migration/expansions, QA testing of new software, and tier 2/3 troubleshooting

Worked additionally as a Senior Field Engineer. Traveling to over 40 countries internationally and many states domestically, providing onsite support and contributing in the development of femtocell and transcoding technologies

Alcatel/T-Mobile

Senior Field Engineer/Tier 2 TSE (contract) 2007-2008

Senior Field Engineer performing onsite and remote support

Supported integration in the T-Mobile network for first office acceptance of new features and services

Upon Alcatel contract completion, accepted a new contract as a T-Mobile Tier 2 TSE supporting the implementation of UMA/UMTS technologies for T-Mobiles national network Tekelec

Technical Support Engineer III 2004-2007

Initially contracted to Tekelec providing installation, test, and deployment of the Eagle STP

Assumed a position to Tekelec’s switching division performing senior technical support of the VoIP media gateway controller and media gateway integrating NG technology with legacy switching platforms

Performed as a Senior Field Engineer to deploy for onsite troubleshooting, software upgrading and migration, and assisting development with new feature implementations Alcatel

Customer Technical Support Engineer III 1997-2003

Performed as a Senior Field Engineer providing support for all DSC products including switching, STP, digital cross connect systems, and transport platforms

Performed installation, enhancement, software deployment, and troubleshooting onsite at customer locations

In 1999 I accepted a new assignment from field services to customer technical support American Communication Services Inc.

Operations Manager 1996-1997

As the Operations Manager for the southern Texas region, I managed the central office installation and assumed operational control to include hiring support personnel, engineering expansions, and implementation of new Db and services

While managing the Corpus Christi central office installation, I was able to save 25% of the projected budget by reengineering the original plans and eliminating unnecessary infrastructure while still meeting functional requirements.

3

US Long Distance

Switch Supervisor 1993-1996

Contracted to perform the central office installation in Seattle, I was subsequently hired and assumed the management position for the central office

Responsibilities included the support and maintenance of the switch and ancillary equipment, management of site personnel, and implementation of new services and equipment Connex

Proprietor/Engineering Manager 1993-1996

Assembling a group of installers to perform engineering and installation services, I provided central office and customer premise services from complete CO/POP installation to expansion of existing infrastructure.

Providing full telephony support for major telecommunication carriers in addition to expanding into network services for internet service providers expanding into market. While mainly part time, this small services company grew over 300% over a 3 year period Electric Lightwave Inc

Telecommunications Technician 1991

Supported the installation of Electric Lightwave’s Seattle central office, then assumed responsibilities to provide telecommunication services from fiber splicing/termination, CPE installations, and inside engineering for the Seattle metropolitan area

United States Marine Corps

Satellite/Microwave Repair Technician 1981-1991

A defense satellite repair technician, my duties comprised the repair, test, and installation of RF and modulation circuitry up to and including a component level Education

University of Maryland University College

Associate of Arts 1991

**accumulated college credits 3+ years

Certifications

Switching -multiple certifications

Switching Protocols -SS7, Sigtran, M3ua, VoIP

STP -multiple certifications

Network Engineering -routing, networking, switching DACS -multiple certifications

Video Protocol -QAM, terrestrial, IPTV, OTT

Transport -multiple certifications

Certification Providers

AT&T, DSC Communications, Alcatel, Harris, Tekelec, Bridge Technologies, Newbridge, Nortel, Mitel, USMC Personal

Captain’s License 100t Master (issued by US Coast Guard) Divemaster (PADI)

Veteran of Foreign Wars (1991 Gulf War)

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