Results-Driven Collections Professional with 20+ Years Experience

# **Shknewai Belote**

**Collections Representative Customer Service Accounts Receivable Remote ** Los Angeles, CA 90019

**Phone:** 213-***-****

**Email:*.******@******.***

## **Professional Summary**

Results-driven Collections Professional with **20+ years of experience** in 1st- and 3rd party collections, skip tracing, and account resolution across auto, rental, student loan, and consumer debt portfolios. Highly knowledgeable in **FDCPA laws**, negotiation strategies, and handling high-volume accounts. Skilled in customer service, conflict resolution, and meeting strict daily and monthly performance goals. Experienced working in **fast-paced, high-pressure environments**. Reliable, flexible, and dedicated to delivering results. Also trained in **Information Technology**, including hands-on experience with Active Directory, osTicket, VPN configuration, and Microsoft Azure from CourseCareers. Authorized to work in the U.S.

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## **Work Experience**

### **Remote Collection Representative**

**FCO Fair Collections & Outsourcing Los Angeles, CA** Jun 2025-**Nov 2025**

* Collect on past due rental property accounts for various apartment communities.

* Maintain high call volume and deliver consistent payment resolutions.

### **Collections Representative**

**MLG Attorneys at Law – Los Angeles, CA**

**Sep 2024 – Apr 2025**

* Managed a portfolio of 200+ accounts, consistently meeting monthly collection goals.

* Conducted skip tracing to locate customers with delinquent accounts.

* Partnered with legal teams to initiate legal action on non compliant accounts.

### **Appointment Coordinator (Remote)**

**Galaxy Draperies – Chatsworth, CA**

**Jan 2022 – Apr 2024**

* Handled high-volume inbound customer calls with a positive, professional attitude.

* Scheduled and coordinated appointments for Design Consultants based on availability.

* Completed outbound follow up calls to warm leads (not cold calling).

* Responded promptly to emails and voicemails.

### **Customer Service Representative (Remote)**

**Western Exterminator – Anaheim, CA**

**Jun 2020 – Nov 2021**

* Placed service orders, collected payments, and resolved customer issues.

### **Account Service Representative**

**Nordstrom – Santa Ana, CA**

**Nov 2019 – Mar 2020**

* Performed skip tracing and collected payments on 0–90 day past due accounts.

* FDCPA trained; handled both inbound and outbound calls.

### **Auto Collector**

**Hyundai Motor Company – Newport Beach, CA**

**Oct 2018 – May 2019**

* Collected on auto accounts up to 60 days past due.

* Delivered excellent customer service while meeting collection targets.

### **Debt Negotiator**

**Americor – Irvine, CA**

**Apr 2018 – Aug 2018**

* Contacted creditors to negotiate settlements on charged-off accounts.

* Updated clients regularly on settlement progress.

### **Collector**

**Veritas Auto Finance – Santa Ana, CA**

**Mar 2016 – May 2017**

* Skip traced auto accounts 0–100 days past due.

* Located vehicles and coordinated repossessions when required.

* FDCPA trained.

### **Collector**

**Windham Professionals – Las Vegas, NV**

**May 2014 – Nov 2015**

* Assisted consumers rehabilitating defaulted student loans.

* Made 150+ calls daily negotiating repayment options.

* Educated borrowers on rehabilitation programs (15% rehab & FIS).

* Used skip tracing tools to locate borrowers.

### **Auto Collector / Skip Tracer**

**Western Funding – Las Vegas, NV**

**Oct 2013 – Apr 2014**

* Managed auto accounts for NV and CA regions.

* Performed skip tracing and coordinated repossessions.

### **Auto Skip-Tracer / Collections Manager**

**Finance Auto Sales – Hawthorne, CA**

**Feb 2009 – Mar 2013**

* Managed a team of two collectors and two skip tracers.

* Handled 250+ auto accounts.

* Coordinated repossessions and processed payments.

### **Collector**

**Performance Capital Management – Buena Park, CA**

**Apr 2007 – Nov 2008**

* Third party collections (inbound/outbound calls).

* Negotiated payments on past-due accounts.

### **Collector**

**RMA – Las Vegas, NV**

**Sep 2002 – Dec 2006**

* Skip traced and collected payments on 1st- and 3rd party accounts.

* Negotiated payments on accounts 0–180 days past due.

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## **Education**

### **Information Technology – CourseCareers (Remote)** Bachelor-Level Coursework – **Apr 2023 – Present**

### **Entertainment Business (Bachelor’s Degree)** The Los Angeles Film School – Hollywood, CA

**Oct 2021 – Apr 2023**

### **Audio Engineering (Bachelor of Arts)**

Los Angeles Film School – Hollywood, CA

**May 2011 – Aug 2013**

### **Business (Associate Degree)**

West Los Angeles College – Culver City, CA

**May 1999 – Nov 2002**

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## **Technical & Professional Skills**

* FDCPA Compliance (10+ years)

* Collections & Debt Recovery

* Skip Tracing (Advanced)

* Payment Negotiation

* Customer Service (10+ years)

* Call Center Operations

* Microsoft Office (Word, Excel, PowerPoint)

* Google Suite

* CRM & ERP Systems

* Salesforce, Zendesk, Jira

* Yardi, QuickBooks, SAP, NetSuite

* Appointment Scheduling

* Data Entry & Reporting

* Conflict Resolution

* Accounts Receivable Optimization

* Active Directory (Azure VM)

* VPN Setup & Troubleshooting

* osTicket Installation & Configuration

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## **Certifications**

* **Driver's License** – Valid through Jan 2027

* **CourseCareers Practical IT Professional** – In Progress

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## **Additional Information**

* Strong leadership and organizational skills.

* Able to work under pressure and meet strict deadlines.

* Experienced in legal collections, repossession coordination, and skip tracing.

* Tech-savvy and dedicated to advancing in Information Technology.

Contact this candidate