Operations Supervisor and Leader
Resume:
BARBARA (
TESS )
BERNARDFUL
TCHER
SUPERVISOR OF
OPERATIONS
**********@**.***
Stockton, Ca 95209
CONTACT
Ambitious individual with proven
track record of launching successful
businesses, establishing and
managing operations, and driving
financial results. Respected leader
who is adept at cultivating
relationships with customers and
employees, and motivating teams to
work together to achieve business
objectives. Exceptional problem-
solving and communication skills,
with a focus on creating customer-
centric solutions to drive business
growth.
Management professional with
history of meeting challenges in
complex organizations that rely on
collaborative skills to contribute to
CAREER OBJECTIVE
Owner/Operator
Purse Fettish, Stockton, Ca
Special Events Coordinator
Mc Entertainment, Stockton, Ca
Manager Of Production
Vino Piazza Winery, Lockford, Ca
Dealer Supervisor Of Cellular
World Page Wireless, Stockton, Ca
General Manager
Sprint PCS/ Via Witeless, Fresno, Ca
EXPERIENCE
March 1996 - Present
Provided friendly and engaging customer service to internal and external customers.
•
Completed deliveries before assigned deadlines to increase customer satisfaction.
•
• Maintained accurate records of delivery confirmations and invoices. Collected signatures from customers to confirm order completion and accuracy.
•
Communicated with customers regarding delivery schedules and unexpected delays.
•
January 2011 - March 2022
• Designed and managed event timelines to meet deadlines. Negotiated and secured favorable contracts with vendors and suppliers.
•
Oversaw event day tasks and responded to last-minute changes and challenges.
•
January 2012 - March 2022
• Managed Production of shows & concerts
January 2012 - March 2022
• Responded quickly to meet customer needs and resolve problems. Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
•
June 2009 - April 2011
Implemented and maintained open-door communication system,
• reaching employees across department lines.
company growth and success.
Proven track record of delivering
results in fast-paced environments
that have pockets of ambiguity.
Stellar command with delivering
results, win-win outcomes, and
navigating cross-functional teams.
Operations Supervisor
Via Wireless, Stockton, Ca
Maintained product and service quality standards by conducting ongoing evaluations and investigating complaints.
•
• Planned, coordinated and oversaw company events and promotions. July 2006 - February 2009
• Planned, scheduled, and assigned work activities for personnel. Investigated deficiencies and problems, recommending changes to drive improvements.
•
Trained, coached and mentored team members to foster a highly
• productive work environment.
Resolved customer service issues and complaints in a timely and professional manner.
•
High School Diploma
Louisiana High School, Lake Charles, Louisiana
Bussiness Law In 2 year study
Delta College, Stockton, Ca
EDUCATION
June 1990
SKILLS
• Contract Negotiation Expertise
• Business Planning
• Team Oversight
• Hiring and Staffing
• Sales Leadership
• Quality Management Systems
• Coaching and Mentoring
• Customer Relations
• Staff Training
CERTIFICATIONS
• Foster Care License
• First Aide Child & Adult
AWARDS
• Who's Who's Award
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