IT services,Lead technician, Project Manager, Telecommunications

Russell Seth Hood

Zachary, LA 225-***-**** ************@*****.***

PROFESSIONAL SUMMARY

Highly results-driven Operations and Project Management professional with over 15 years of experience leading diverse technical teams across telecommunications, security systems, and automotive services. Proven ability to oversee full project lifecycles, optimize logistical workflows, and successfully manage complex installation and service projects. Seeking to leverage deep technical and leadership expertise to develop and lead high-performing teams in achieving critical company goals. CORE COMPETENCIES

● Operations & Project Management

● Full Project Lifecycle Management

● Technical Expertise

● IT System Support & Maintenance

● Leadership & Communication

● Team Leadership & Mentorship

● Site Surveys & Project Estimation

● Telecommunications (Fiber, Copper, Satellite)

● Client & Customer Relations

● Process Optimization

● Security System Installation

● Safety Standards Adherence

● Resource Allocation & Scheduling

● IT Service Project Execution

● Inventory Management

● Materials Procurement & Logistics

● Quality Assurance & Repair

● Workflow Management

● Cross-functional Collaboration

PROFESSIONAL EXPERIENCE

Lead Technician / Project Manager (Hybrid), Keycomm Voice and Data Services (Mar 2024 - Sep 2025)

● Managed the full lifecycle of telecommunications/IT service projects.

● Performed remote planning and administration when not required to be on-site for technical execution, estimation, or service repairs.

● Served dual roles as Project Manager and Lead Technician, managing technical execution while coordinating all material procurement and maintaining primary client communication.

● Ensured efficient resource allocation by identifying necessary jobsite repairs, creating precise material lists, and developing cost estimates before beginning work. IT Professional (Primarily Remote Hybrid), A Plus Insurance Agency (Sep 2022 - Mar 2024)

● Provided technical support and maintenance for agency IT infrastructure primarily from a remote location, including network setup, hardware configuration, and software deployment.

● Managed data accuracy and system documentation for compliance and integrity across digital platforms, collaborating with team members both remotely and during necessary on-site visits.

● Troubleshooting and resolving technical issues for remote and in-office staff, leveraging remote diagnostic tools to significantly minimize system downtime and optimize operational efficiency. Operations Manager, La Tech Security (Sep 2020 - Aug 2022)

● Directed end-to-end security system installation operations, managing the entire workflow from initial sales packet reception to final client invoicing.

● Streamlined supply chain by coordinating and approving parts ordering, managing installation scheduling, and maintaining continuous customer contact throughout the process.

● Collaborated with IT to coordinate equipment programming and conducted thorough post-installation job verification to ensure client satisfaction and prompt invoicing. Wire Technician / Management-Selected Trainer, AT&T (Nov 2013 - Jul 2020)

● Performed installation and repair of copper medium, fiber optic, and satellite services for seven years, consistently meeting service quality metrics.

● Selected by management to serve as a trainer for new employees for five years, specializing in technical proficiency, quality service delivery, and strict adherence to high safety standards.

● Maintained accurate inventory, organization, and cleanliness of work vehicles, specialty tools, and materials, ensuring operational readiness.

Service Manager, Jiffy Lube (Oct 2009 - Nov 2012)

● Managed full operational cycles, including facility opening/closing procedures, daily deposits, employee onboarding, and comprehensive technical training programs.

● Successfully controlled labor costs and consistently maintained measurable monthly financial metrics through proactive product inventory management and strategic employee scheduling. MILITARY SERVICE & LEADERSHIP

Combat Engineer, United States Army, Fort Campbell, KY (Jul 2006 - Aug 2009)

● Served three years as a Combat Engineer, consistently achieving high measurable Physical Training

(P/T) scores and completing all required and voluntary specialized training.

● Maintained exemplary discipline, professional appearance, and readiness in demanding, high-stakes operational environments.

EDUCATION & PROFESSIONAL DEVELOPMENT

GED, United States Army GED Plus Program, Camp Robinson, AR (Summer 2006)

● Received GED upon completion of the program, covering writing, social studies, science, literature, and mathematics.

Online Education Credits, Southern New Hampshire University, Manchester, NH (Dec 2016 - Mar 2018)

● Completed online credits toward a degree in Computer Science.

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