Client-Focused Customer Service Professional
Resume:
SHAQUANA HUMBER
Professional Summary
Results-driven and self-motivated professional with strong critical thinking and decision- making skills. Highly adaptable and dedicated to success in any environment, with a proven ability to exceed expectations and align with business goals. Skilled in customer service, effective communication, and problem-solving. Seeking an opportunity to expand my expertise and take on new challenges while contributing to organizational success. Experienced supervisor with the ability to train and motivate staff to meet challenging performance targets and consistently satisfy customers with high-quality service. Focused on keeping the department efficient and cost-effective. Well-organized and knowledgeable stays calm under pressure and quickly resolves customer complaints. Offering skills in call control, order management and team collaboration. Effortlessly engage customers with good communication skills to boost satisfaction and build loyalty.
Service-focused Customer Service Representative dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets. Work Experience
Brink's Home Security
Customer Service Representative
Assisted customers with technical issues, billing inquiries, and service requests by providing clear and concise information to resolve concerns. Utilized chat and email support channels to respond to customer queries, exceeding response time goals by 22%.
Completed training sessions to maintain knowledge of products and services to ensure customer understanding.
Maintain consistency in accomplishing timely and quality work deliverables by exceeding departmental standards.
Specialize in process improvements and recognized as 'Employee of the Month' for outstanding performance and dedication to customer satisfaction. Capital One
Customer Support Specialist
Provided exceptional customer support via phone, email, and chat to address customer inquiries and resolve issues in a timely manner. Developed strong product knowledge to effectively assist customers with troubleshooting and product usage inquiries.
Collaborated with cross-functional teams to improve service delivery and enhance overall customer experience.
Maintained accurate records of customer interactions and transactions using CRM, DeSoto, TX 75115
**************@*****.***
May 2020 Feb 2022
Red Oak, Tx
Salesforce, Zendesk.
Maintained customer satisfaction rating of 95% through proactive problem solving and empathetic communication.
Klarna
Customer Support Specialist
Processed orders, returns, and exchanges while ensuring timely and accurate fulfillment in accordance with company policies and procedures. Collaborated with cross-functional teams to address customer feedback and suggest product and process improvements.
Received and maintained 'star representative' award consecutively for three months by consistently achieving high customer satisfaction ratings and maintaining professionalism in high pressure situations.
Maintained detailed records of customer interactions in the CRM system, ensuring accurate and current information.
Trained and mentored new team members. Helped foster a collaborative and positive work environment. Assisted in the development of customer service procedures, streamlining processes and improving operational efficiency. Education
Red Oak High School
High School Diploma
Skills
Data Analysis & Entry Customer Service & Satisfaction QuickBooks Executive Administration
Medical Billing and Coding Scheduling
Project Management Insurance Verification
Records Management
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