Store Manager - Operations & Customer Experience Expert
Resume:
Dynasty Edwards
Houston, TX *****
**********@*****.***
Professional Summary
Results-driven store manager with over 5 years of experience. Proven track record in boosting sales, improving customer satisfaction, and streamlining operations. Passionate about team development, operational excellence, and creating a customer-focused store environment Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Store Manager
WhiteWater Express Car Wash-Houston, TX
September 2023 to Present
1. Staff Management
• Hire, train, and supervise car wash attendants and other team members.
• Schedule shifts and ensure adequate staffing.
• Conduct performance reviews and provide coaching/discipline as needed.
• Motivate staff to meet performance and customer service goals. Operations Management
• Oversee daily car wash operations to ensure efficiency and quality.
• Monitor workflow and optimize processes to reduce wait times.
• Ensure all services (wash, wax, detailing, etc.) are performed to standards.
• Troubleshoot operational issues and resolve quickly.
• Customer Service
• Handle customer complaints, feedback, and inquiries professionally.
• Ensure high levels of customer satisfaction.
• Implement customer loyalty or promotional programs.
• Monitor reviews and reputation management. Equipment Maintenance & Safety
• Schedule regular maintenance of car wash equipment.
• Troubleshoot and coordinate repairs for malfunctioning machines.
• Ensure compliance with safety protocols and OSHA regulations.
• Maintain cleanliness and organization of the facility. Financial & Inventory Management • Monitor daily sales, track KPIs, and report on financial performance.
• Perform cash handling, reconcile registers, and prepare bank deposits.
• Manage inventory of cleaning supplies, chemicals, and retail items.
• Order supplies and manage vendor relationships.
Marketing & Business Development • Collaborate on or implement local marketing efforts.
• Build partnerships with nearby businesses or fleets.
• Promote seasonal specials or service packages.
• Monitor competition and suggest service or pricing improvements. Compliance & Administration • Ensure the business complies with local, state, and environmental regulations.
• Keep records of inspections, permits, and employee documentation.
• Train staff on environmental safety, chemical usage, and handling. Chef/Dishwasher
Old Chicago Pizza-Katy, TX
October 2022 to August 2023
Chef Position
Clean work area
Prep Food
Cook food
Dress plates accordingly
Cut pizza accordingly and serve out in a timely manner Check dates on food that’s being served also restock and throw away food that’s out of date Dishwasher Position
Clean work area properly
Clean dishes
Stock produce and freezer items
Stock dishwasher supplies and replace empty supplies Janitorial Worker
EXCLUSIVE FURNITURE-Houston, TX
September 2021 to September 2022
1. Observe work areas
2. Clean and organize work area
3. Stock supplies
4. Clean Restroom
5. Clean Break Room
6. Clean office work area
7. Sanitize Work Area
8. Dilute Cleaning supplies
9. Handle Waste Properly
10. Count inventory and Report Inventory
Security Officer
Contemporary Services Corporation
January 2019 to October 2021
1. Event Security Staff
2. Secure Work Area
3. Watch for any unusual behaviors
4. Search Incoming Guess
5. Wand Incoming Guess
6. Observe objects in guess pockets
Security Officer
Education
High school diploma or GED
South Houston High School
August 2011 to June 2013
Skills
• Outdoor work
• Microsoft Excel
• Attention to detail
• Upselling
• Communication skills
• Sales (5 years)
• Hospitality
• Security
• Typing
• Assistant manager experience
• Windows
• Writing skills
• Computer Operation
• Cash Handling (4 years)
• Store management
• Supervising experience
• Customer service
• Leadership
• Team leadership
• Management
• Custodial experience (1 year)
• Computer literacy
• Microsoft Word
• Microsoft Outlook
• Phone etiquette
• Sales management
Languages
• English
Certifications and Licenses
Food Safety Certification
Food Handler Certification
Security License Level 2
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