Operations & Customer Service Professional

Jerrick Moton

678-***-****• Atlanta, GA *****• ***********@*****.*** •

https://www.linkedin.com/in/jerrick-moton-115359162 Business Management

Account Management Sales Customer Service

Dedicated and customer-oriented professional seeking a challenging position in customer service or hospitality management, where I can leverage my experience in call center operations, real estate, and property management to deliver exceptional service and drive business success. WORK EXPERIENCE

Convergys (DIRECTV)- Valdosta, GA 2005-2009

Customer Service Rep

Advanced Customer Service Representative and

Operation Management System

• Setup installations and answered service calls

• Troubleshot receiver problems

• Added and amended services on accounts

• Ordered new equipment and scheduled appointments

• Completed relevant training to effectively do the job Willett Honda – Morrow, Ga 2009-2011

Online Sales Associate

Drive sales by understanding and demonstrating characteristics, capabilities, and features; developing and qualifying buyers; closing sales. I understand products, And build repore with consumer.

Test drive demo, and negotiations.

• Hire, Training, & Set up business and manage all accounts

• Marketing online to increase business

• Process payments and purchases

• Provide customer test drive

• Create spreadsheets and profit/loss summary charts

• General day to day online sales tactics

HUD - Norcross, GA 2011-2013

Property Inspector

[first and last name] [phone number or email address] Managed a team of inspectors and contractors to meet deadlines provided by Housing & Urban development and ensure quality of reports/ photos

• Assess and photograph properties to upload into PPW

• Roof patching, re-glazing windows, system & mechanical test, winterize properties, remove debris

• Complete HUD property inspection reports & complete vandalism reports

• Provide various estimates

• Ensure all HUD properties are in ready to sell condition STABLEGOLD HOSPITALITY – Atlanta, GA 2014-2017

General Manager

Managed 2 hotels and increasing revenue for those properties 29% year over and 6.7% monthly. I Performed multiple job task such as: audits, security, housekeeping, maintenance supervisor, Director of marketing, booking accounting, hiring manager, Health code compliance manager, facility inspector and all other aspects of running a hotel.

• Cut 43% from training budget by cross-training housekeepers to perform front desk agent task.

•Built and maintained 95% score in a yearly satisfaction survey. Keller Williams Atlanta Intown - Atlanta, GA. 2017-2022 Real Estate agent/Property management expert

•Successfully Manages 7+ Properties Top 10 producer for Keller Williams Intown, Ga. Educates buyers & sellers about aspects of the housing market, property sales, processes. •Advertises properties to general public via networking, social media, brochures, ADS.

•Managed corporate real estate, office facilities construction and renovations from programming through project closeout, including large capital projects, leading the effort through strong management practices and processes.

•Supervises marketing & property activities and keep track of which strategies lead to an increase in interest in properties

VIRTUAL PROPERTIES REALTY – Atlanta, GA. 2023-current Utilizing social media platform to create marketing powerhouse and assisting with credit repair, lending and all aspects of the home buying process

•Utilize resources to get my sellers the most for their homes by renovating homes at no upfront cost to them

•Gained hundreds of buyer applicants by going viral on social media by marketing products effectively.

[first and last name] [phone number or email address] EDUCATION

Gwinnett Technical College Lawrenceville GA

Associates– Biotechnology, 2012

PROFESSIONAL SKILLS

•Microsoft Windows 7/ XP/ Vista, Microsoft Office all versions (Google +, Picasa, Word, Excel, PowerPoint, Yardi, Access) and website design. Skout flux, DSAM, JDSU. Types 45words per minute. Zoom, ChatGpt

•I’ve been able to garner multiple videos over several different social media platforms with almost 1 million views and thousands of comments directing towards my products for home buyers. VOLUNTEER EXPERIENCE

Boys & Girls Club – Valdosta GA 2007- current

Youth Empowerment

• Taught piano to prospect students who showed interest in the music program

• Created online fundraising events

AWARDS AND HONORS

Bible Award- Rabun Gap GA 2005

• Showing above average knowledge and achievement in world religion

• Hosting international event to display and teach tolerance for other religions and culture Keller Williams Top Performer – Atlanta GA 2019 & 2021

• Top 2 performer for Keller Williams Intown

• Went viral and used my influence to sell homes by using lease to own program. PROFESSIONAL MEMBERSHIPS

• REALTORS ASSOCIATION

• GA certified Inspector

• BBB member

Contact this candidate