Operations Manager with 15+ Years Leadership Experience

Jill Hunt

+ OBJECTIVE

Obtain a position as Operations Manager that enables the use of 15+ years of experience managing resource allocation, personnel recruitment, team development, and financial management to support organizational growth.

+ SKILLS

Quality Management Training and Development

Analysis and Problem Solving CommunicationandInterpersonalSkills

Leadership and Teamwork Adaptability

+ PROFESSIONAL EXPERIENCE

Navy July 2001 —July 2005

Disbursing Clerk

Forecasted travel expenses

Managed bookkeeping responsibilities as needed

Retrieved and reviewed expense account invoices

Performed daily audits

Formalized Standard Operation Procedures for the department

Maintained financial filing system

Michael’s Craft Store November 2010 - Present

Part-time Cashier November 2010 -May 2011

Accurately processed customer transactions and maintained cash drawer

Greeted and assisted customers

Part-time Customer Experience Manager May 2011 -January 2012

Supervised cashiers on that shift

Ensured quality customer service experience

Full-time Sales Floor Associate January 2012-March 2012

Maintained organized and presentable merchandise to drive continuous sales

Organized racks and shelves to maintain store visual appeal

Assisted customers to find their needs or alternative solutions as needed Full-time Framer April 2012-December 2021

Communicated to customers the processes and procedures to ensure they make informed decisions about their purchase

Collaborating with customers to create a project based on the client’s style and budget preferences

Anticipated design issues and developed efficient solutions

Presented multiple design options and consulted with them to maximize customer satisfaction Assistant/Operations Manager December 2021-Present

Operate inventory management system and oversee loss prevention management

Train new employees in their daily job duties to ensure the highest standard of work

Supervise 15 employees who work to enhance the experience of the customer

Assist the planning and managing of schedule to assist the store workload

Manage and execute shrink and safety programs

Communicate regularly with vendors

Navigates customer complaints to find solutions that increase their satisfaction with the company

Complete monetary deposits

Authorize returns and price changes as needed

+ EDUCATION

Southwest Community College August 2011 – May 2014

-Associate of Applied Science

Christopher Robin Academy May 1988

+ TECHNICAL SKILLS/SOFTWARE

Design Hub

Microsoft Word/Excel

SISO

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