Customer-Focused Service Specialist with Leadership Experience

SHYRELLE ROBINSON

Paulsboro, NJ ***** • 856-***-**** • **********@*****.***

Professional Summary

Adaptable and client-focused professional transitioning from dental assisting to customer service, with experience in patient care, scheduling, and team leadership. Skilled at building rapport, managing multiple priorities, and delivering positive customer experiences in both healthcare and logistics environments.

Core Skills

- Customer Communication & Active Listening - Conflict Resolution & Problem-Solving

- Scheduling & Appointment Coordination

- Record-Keeping & Confidentiality (HIPAA) -

Time Management & Multitasking

- Attention to Detail & Accuracy

- Team Leadership & Training

- Quality Control & Process Improvement

Professional Experience

• Chairside Dental Assistant

Deptford Family Dental – Deptford, NJ 08/23 – 07/25

- Assisted dentists during procedures while ensuring patient comfort and care. - Scheduled and confirmed patient appointments with accuracy.

- Educated patients on treatment plans and aftercare instructions.

- Maintained sterilization standards and prepared treatment rooms.

• Warehouse Supervisor / Team Lead

North American Logistics – Swedesboro, NJ 05/19 – 08/23 - Led and trained warehouse staff to meet productivity and quality goals.

- Communicated with customers to resolve issues and ensure satisfaction.

- Oversaw shipping, packing, and quality control operations.

• Life Skills Educator

NeuroRestorative – Delran, NJ 06/16 – 03/17

- Coached brain injury patients on daily living and adaptive skills.

- Provided individualized support to improve independence and confidence. Education

Diploma – Brimm Medical Arts High School, Camden, NJ June 2007

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