Licensed Medicare Insurance Agent and Advocate
Resume:
REGINA GORDON
Arnold, MO *****
**********@*****.***
Professional Summary
Life & Health Insurance License RESIDENT
AHIP- CERTIFIED-LICENSE Missouri # 8483758
January 2026 to Present
SUMMARY: A highly knowledgeable and dependable sales professional with a wide array of expertise, including insurance sales, customer service, technical support, document review, program management, medical records, benefits administration, and inventory management. Comprehensive experience in internal and external communication, leadership, teamwork, and collaboration. Employs a keen attention-to-detail and strong organizational skills to identify issues, improve processes, and provide lasting solutions. Work Experience
Alight Solutions/ Aetna One Source-Chicago, IL
Licensed Medicare Agent
August 2025- Present
I helped Medicare members enrolled into medicare advantage plans and learned how to sell Medicare Supplements and Ancillary Plans.
eHealth Insurance-Chicago, IL
Licensed Medicare Agent
July 2024 to November 2024
I helped Medicare and Medicare/Medicaid members find a plan that was best suited for their needs. GO HEALTH-Chicago, IL
Member Service
July 2023 to May 2024
RESOLVE TEAM Positions- I did the enrollments for agents that had set up the plan. Made sure to verify them again and make sure it was the correct plan. I was able to call members back post enrollment to see if there was anything I could do for them. ENGAGE TEAM- I made sure the member did their member onboarding, checked to see if there was a resource that they might need that I could find in the community-based organizations PLATINUM CHOICE HEALTHCARE-Boca Raton, FL
Licensed Medicare Agent
January 2023 to December 2023
I answered warm transfers and helped the Client draw up a plan that is suited for their needs. I also did the enrollments for agents that had set up the plan. made sure to verify them again and make sure it was the correct plan.
CHOICE HEALTH INSURANCE-Charlotte, NC
Licensed Medicare Agent
January 2021 to December 2022
Searched and found a Medicare plan that best fits clients’ needs. Then I went to member service for two weeks to help. I enjoyed it; it was an opportunity to see how the other side works. Also, I got to talk with clients and help them with their questions or concerns. I called consumers who had a question, assisted with cancellations, and reached out to see how they were enjoying the plan.
RETENTION- calling clients to see if they had any questions or concerns, I could answer, and do RFI’s, Cancellations, Withdrawals, and was able to direct them to the correct vendor if needed. CONCENTRIX, Call Center United Healthcare-Arnold, MO UHC Licensed Agent 11t/Senior Team Leader Operations January 2019 to December 2021
Supervised team of call center associates. ● Mentored and coached team leaders. Ensured achievement of consumer performance metrics by providing adequate coaching, motivation, and accountability of associates and team leaders.
Pearson Lead Nurturing Connections Academy-Arnold, MO June 2020 to August 2020
Contacted consumers that are interested in enrolling their child into the school and gave them the information needed for them to enroll. I set up the consumers accounts for them to get started. Pearson Document Verification Connections Academy-Arnold, MO April 2020 to June 2020
I verified documents that the school needed for enrolling students and if they were not correct, I sent them an email stating what they needed. MOVED to a new city with husband 2017-2019 CONCENTRIX -H&R BLOCK TSC-Arnold, MO
Advisor Technical Support
December 2019 to April 2020
Fixed issues with computers, printers, fax machines, and phones remotely. Helped agents process tax returns.
Assisted tax professionals with support of their programs, software, and hardware remotely. As a Tech I helped tax professionals with support of their programs, software, and hardware. I remoted into computers and fixed things while at my desk on the phone
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CONCENTRIX-Arnold, Mo
Licensed Sales Agent/ Sr. Advisor 1
June 2019 to December 2019
The consumer that called needed plans into Medicare. I supplied the needs and the plan options that were offered. I looked up Doctors, Hospitals, Medications,
Specialists. I compared plans for them to make an informed decision. I got them into plans that best fit their needs. Education
2 credits in Computer Science
Sparta High School - Sparta, IL
August 1994 to May 1998
Skills
MARX, Bconnected, Matrix, Workday, Nice, Cpt Coding, CRM, Office, Slack, CMS, 10-key, EMR, Jarvis Jabba, Zoom, Teams, Sunfire Matrix, Think Agent, Outlook, ICD-10, ICD-9, Medical Coding, Insurance Verification, Medical Records, Benefits Administration, 10 Key Data, Human Resources Management, Program Management, Payroll, Epic,Kronos, Employee Orientation, Management, Citrix, Appian, Kit
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