Administrative Receptionist & Mailroom Clerk with 3+ Years Experience

Nilaiah Harris-Jones

Job candidate

Boston, MA **115

*************@*****.***

+1-857-***-****

Professional Summary

· Efficient and detail-oriented administrative professional with over 3+ years of experience in customer- facing roles, including mail clerk and front desk receptionist positions.

· Proven expertise in managing mail processing, scheduling, and maintaining organized office environments to support smooth operations.

· Skilled in food service, hospitality, and customer service with certifications in food safety and customer service best practices.

· Strong organizational and communication skills with experience in data entry, record-keeping, and inventory management.

· Experience in working on a loading dock

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Office/Mailroom Clerk

IST Management-Charlestown, MA

June 2023 to March 2024

· Worked on the loading dock

· Processed and prepared outgoing mail, including packaging, labeling, and coordinating courier pickups.

· Provided support for the daily check-in and check-out procedures for guests.

· Maintained detailed records of incoming and outgoing correspondence to track office communications.

· Sorted and distributed incoming mail to various departments, ensuring timely delivery.

· Assisted in coordinating large-scale mailings such as newsletters, promotional materials, and corporate updates.

· Managed office supply inventory, monitoring stock levels and placing orders as needed. Receptionist

H&R Block-Jamaica Plain, MA

January 2021 to March 2023

· Greeted and welcomed clients, ensuring a positive first impression of the company.

· Assisted in daily check-in/check-out processes for guests.

· Scheduled appointments and maintained multiple executive calendars to ensure optimal time management.

· Managed a high volume of inbound calls, efficiently routing them to appropriate departments.

· Provided accurate information to clients and employees, directing inquiries as necessary.

· Managed front desk organization, visitor sign-in processes, and badge distribution. Cafeteria Aide

Pierce Elementary School-Brookline, MA

September 2022 to October 2022

· Maintained cleanliness and sanitation of food service areas in compliance with health regulations.

· Monitored food supply levels, ensuring adequate stock and assisting with orders.

· Prepared and served meals, adhering to dietary restrictions and preferences.

· Followed strict food safety protocols to ensure hygienic preparation and serving practices.

· Assisted staff in organizing mealtime activities for students to ensure smooth operations. Welcome Desk Attendant

Roxbury Tenants of Harvard-Boston, MA

June 2019 to January 2020

· Managed front desk area, ensuring cleanliness and organization at all times.

· Assisted in daily check-in/check-out processes for guests.

· Scheduled appointments and coordinated staff calendars to support efficient operations.

· Greeted visitors and provided guidance to ensure a welcoming environment.

· Managed sign-in processes for guests and distributed identification badges.

· Assisted with administrative tasks, including filing, data entry, and maintaining records. Food Service Intern

Newbridge on the Charles-Dedham, MA

January 2019 to March 2019

· Maintained a clean and sanitary work environment

· Prepared and cooked food items according to recipes, include quality and consistency

· Prepared ingredients for daily menu items; obtaining accuracy and adherence to recipe specifications

· Assisted in the assembly of dishes, including plating and garnishing for optimal presentation

· Operated kitchen equipment such as mixers, slicers and blenders with such precision and efficiency Education

High School Diploma

Madison Park High School

January 2013 to December 2013

High school diploma

Skills

• Front desk - Front desk experience (3-5 years)

• Clear verbal communication

• Guest relations

• Staff scheduling

• Bookkeeping

• Kitchen Experience

• Home health - Home health experience (3-5 years)

• Nursing home experience

• Accounting software

• Food Service

• Serving

• Materials management

• Home care

• Administrative experience within government industry

• Host/hostess experience

• Long term care

• Bussing

• Phone reception

• Food industry

• Self-directed learning

• Dayforce

• Certfications

• Record keeping

• Skilled nursing facility

• POS

• Purchasing

• Writing skills

• Math

• Payroll

• Greeting customers

• Grocery store

• Communication skills

• Administrative tasks

• Negotiation

• Technical Proficiency

• Care plans

• Sanitation

• Clerical experience

• Cleaning

• Document organization

• Materials handling

• Mail processing

• Phone answering

• Organizational skills

• Handling customer inquiries

• Office supply ordering

• Mail Sorting & Preparation

• EMR systems

• Patient service

• Resource scheduling coordination

• Project scheduling

• Produce

• Data Entry

• Mobile applications

• In-person customer service

• Meeting agenda preparation

• Order picker

• Computer skills

• Medical receptionist

• Quality improvement

• Teamwork

• Hand tools

• Phone communication

• 10 key typing

• Microsoft Outlook

• Grammar Experience

• Heavy lifting

• Load & Unload

• Inventory management

• Food Preparation

• Call monitoring

• Product management

• Adobe Acrobat

• Microsoft Publisher

• Process improvement

• Difficult call handling

• Phone call backs

• Event risk management

• Shipping and receiving inventory management

• Voicemail handling

• Windows

• Spreadsheet data validation

• Google Suite

• Productivity software

• Quality data entry

• Catering

• Assisted living

• Events management

• Inventory control

• Meal preparation

• Customer Service Skills

• Filing

• Presentation skills

• Project coordination

• Order processing

• Google Docs

• Basic math

• Analysis skills

• Food running

• Inpatient

• Hazard Communication Standard

• Health information management

• Data analysis skills

• Typing

• Merchandising

• Maintaining patient confidentiality

• Call center

• Cash Handling

• Records maintenance

• Email management

• Word processing

• Guest services

• English

• Administrative Experience

• Microsoft Outlook Calendar

• Financial management

• Order fulfillment

• Microsoft Word

• Document management

• Time management

• Dishwashing

• Dietary aide experience

• Financial services

• Order tracking

• Dietary department experience

• Scheduling

• Attention to detail

• Medical administrative support

• Confidential information handling

• Patient care

• Property management

• Floor cleaning

• Printing

• Facilities maintenance

• Written communication

• Cash register

• Clinic

• Law office

• Microsoft Powerpoint

• Workday

• Manufacturing

• Human resources

• Shipping & Receiving

• Client interaction via phone calls

• Food production

• Mail Sorting

• Customer service

• Quality management

• Google Workspace

• Conflict resolution

• Event scheduling

• Packaging

• Microsoft Excel

• Customer inquiry handling

• Hotel experience

• Documentation review

• Appointment scheduling

• Schedule management

• Dishwasher

• Call prioritization

• Scanning

• Editing

• Benefits administration

• Databases

• Event budgeting

• CCTV

• Event on-site coordination

• Call transfer

• QuickBooks

• Hospitality

• Hospitality management

• Customer retention

• Multi-line phone systems

• Data collection

• Body mechanics

• Integrity

• HACCP

• Picking & packing

• Research

• Mailroom Operations

• Administrative experience within healthcare

• Calendar management

• DocuSign

• HIPAA

• Food service cashier experience

• Microsoft Teams

• Data sorting

• Medical office experience

• Client services

• File organization

• Customer support

• Warehouse experience

• Culinary experience

• Phone etiquette

• Driving

• Stocking

• ERP systems

• 3PL

• Computer literacy

• Administrative experience within education industry

• Administrative experience within non-profit industry

• Scheduling for multiple individuals

• Clerical/Receptionist

• Microsoft Access

• Team scheduling

• Meeting scheduling

• Task prioritization

• Data entry in Excel

• Distribution center

• AI

• Microsoft Office

• Copy machines

• Cash handling

• Office experience

• Pricing

• Machine operation

• Quality control

• Implementation of OSHA safety standards

• Food Safety

• Phone call management

• Proofreading

• Phone call screening

• Event promotion

• Just-in-Time

• Chart (Excel)

• Microsoft Dynamics 365

• Event vendor coordination

• Contracts

• Home & community care

• Office Management

• Food Handling

• Medication administration

• Computer operation

Languages

• English

Certifications and Licenses

Food Handler Certification

July 2022 to July 2026

ServSafe

June 2020 to July 2024

Microsoft Office Specialist

CPR Certification

Certified Bookkeeper

Food Safety Certification

OSHA 10

First Aid Certification

AED Certification

CNA

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