Customer Service & Sales Specialist with 9+ Years Experience

mam = =Lauren Contreras

626-***-**** **********@*****.*** _Los Angeles, CA 90002

Profile

Detail-oriented, diligent, & friendly sales associate with 9 years retail experience was trusted to ensure

department tasks were accomplished in proper & timely manner & additional 2 1/2 yrs with customer

service.

Experience

PMG AGENT, AAA; LOS ANGELES, CA AUGUST 5 2022-FEBRUARY 5 2025

SALES ASSOCIATE, MACYS; CITY OF INDUSTRY, CA MAY 2013- MARCH 2022

Responsibilities:

* Greet customers

* Determine customer needs & Build rapport

¢ Provide positive shopping experience

* Achieve sales and referral goals

¢ Handled customer complaints with integrity and resolve

* Open accounts and take payments

* Assist customers with online orders

¢ Asa lead, also, set, delegated & followed up on tasks to other employees

Education

Rio Hondg College 2011-2013 Whittier, Ca

High School Diploma 2006 Nogales High School - La Puente, CA

Skills

© Quality Customer Service

* Rapport Building

¢ Effective Communication Skills

¢ Organizational knowledge

¢ Cash Handling & Cashiering/ POS system knowledge

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