Virtual Customer Support & Appointment Specialist
Resume:
KAREN
GRAMAJO
****************@*****.***
Hamilton, New Jersey, USA
W O R K E X P E R I E N C E
P R O F I L E
Proficient in customer service, communication, technical support, and clerical experience. Skilled in implementing Applied Behavior Analysis (ABA) techniques, coaching, data entry, organization, product handling, and customer service.
Follow and carry out behavior plans for individuals with behavior challenges. Implement Applied Behavior Analysis (ABA) techniques for clients in a daily life setting. Collecting data while providing support and guidance for positive behaviors and reducing negative ones with the clients.
Maintain a safe and positive environment while collaborating and communicating the progress of each individual to other team members, supervisors, and families. BEHAVIOR TECHNICIAN
March 2025- November 2025
Kaleidoscope ABA Services
E D U C A T I O N
SNHU & SJC
Bachelor’s of English And Literature
Bachelor’s of Art History
S K I L L S
Cashiering
Communications
Soft Skills in technical and
electronical mechanics
Data Entry
Basic Computer Literacy
Public Speaking
Interpersonal Skills
R E F E R E N C E S
James Civil Amazon Process Assistant
Email: **************@*****.***
Phone: 609-***-****
Jacob Villalpando Project Manager Biologist
Email: ****************@*****.***
Phone: 219-***-****
Derek Padakowski Amazon Kiva Process
Assistant
Phone: 609-***-****
Alejandro DePaul HD Customer Service
Manager
*******************@*****.***
Phone: 609-***-****
Cassandra Angel Behavior Tech/ Assistant
Manager
****************@*****.***
Arranging products in respective bins for easy-to-process organization Enabling tech assistance on floor as an independent worker for fast and efficient productivity for other departments.
Introducing new technicians into the field of product distribution, organization, and technical knowledge.
Ambassador for new and returning associates in various departments. KIVA TECH/ AMBASSADOR
August 2020 - Current
Amazon Fufillment Center
Handle Birth, Marriage, and Death Certificates.
Work in an office setting with a daily intake of handling request forms Inputting Data entry and confirming requests via telephone, email, and in-person. Support staff with projects, prepare agendas, and ensure customer service. Filing a change request for the official certificate throughout NJ. OFFICE ASSISTANT
March 2019-July 2019
Dept of Vital Statistics and Registry
Communication skills; providing available solutions to customers. Work in team or independently on inventory and merchandising. Adaptability in working in different tasks, areas, or situations. Knowledge of HD Consumer and Pro Accounts with offers and discounts. Handling returns, online orders, handling customer accounts, and cashiering CUSTOMER SERVICE
May 2017-April 2020
Home Depot
Assisted the Director in PALNI-Grant Funded Workshop. It’s related to digital literacy for patrons of the library.
Assisted Patrons in inventory, research, equipment use, large printing, and laminating. Designed simple graphics and various media for Library use, such as posters, certificates, web design, etc., for events within the library.
LIBRARY ASSISTANT
October 2014-May 2017
Robinson Memorial Library
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