Bilingual Customer Service Specialist and Manager

Veronica Patricia Flores

312-***-**** *********@*****.***

EDUCATION

Ravenswood Baptist Christian, Chicago, IL High School Graduation: Spring 2001 EXPERIENCE

Maidpro Lincoln Park, Chicago, Illinois — Maid & Quality Control Manager APRIL 2023- NOVEMBER 2025

● Delivered highly-rated maid services that are documented on Google Reviews.

● Provided quality customer service that prioritized customer needs, wants, and budgets.

● Managed customer and lead sales calls while having substantial knowledge of the company.

● Engaged with Microsoft Excel and Word to document data and information.

● Performed quality checks and corrected mistakes upon job completion.

● Oversaw up to 16 maids whilst exercising emotional intelligence on a daily basis.

● Managed interview schedules and participated in the hiring of potential employees. JPMorgan Chase Bank, Chicago, Illinois — Teller

JUNE 2014- OCTOBER 2017

● Greeted customers and was prepared to answer questions with proper information and resources.

● Managed cashier drawer while handling up to $500,00 and assisted in bank volt management.

● Communicated with customers in English and Spanish and offered translation services when needed. First Bank & Trust of Evanston, Chicago, Illinois — Teller & Loan Operations JANUARY 2001 - NOVEMBER 2010

● Heavily involved in greeting customers and providing excellent customer service.

● Deposited, withdrew and cashed customer checks whilst handling up to $350,000 in cash.

● Managed customer service calls in Spanish and English for the Loan Operations Department.

● Balanced general ledger account for the Loan Operations Department using Microsoft Excel.

● Processed loan payments through the banking system.

● Handled booking and closing year-long car loans while providing detailed information. SKILLS

● Bilingual (Spanish & English)

● Adaptable

● Microsoft Suite

Contact this candidate