Remote Customer Support Specialist
Resume:
Valerie Vaughn
***************@*****.***
SUMMARY
Proficient in receiving/transferring multi-line telephone calls.
Competent at greeting/directing visitors to proper designations.
Excellent alpha/numeric filing skills. Typing at 40 w.p.m.
Knowledge of Microsoft Office Word and Outlook programs.
EXPERIENCE
Veterans of America Illinois, Chicago, IL 10/2023-11/2023
Community Health Worker
Entered clients’ personal data into a computer database.
Registered Seniors/Veterans for food box distribution.
Assisted Seniors/Veterans with life issues and life matters.
Centers For New Horizons, Inc., Chicago, IL 07/2021-09/2021
File Clerk/Receptionist Temp
Filed documents for their Youth Employment Department.
Scheduled their youth clients for in-office appointments.
Relieved the Front Desk Receptionist on her breaks.
National Able Network, Chicago, IL 09/2018-09/2019
Receptionist Trainee Program Participant
Greeted/directed visitors to their proper destinations.
Answered/transferred multi-line telephone calls.
Handled incoming/outgoing mail distribution.
C. R. Market Surveys, Chicago, IL 01/2001-12/2006
Telephone Survey Interviewer (On-Call)
Telephoned participants and recorded opinions about products.
Entered survey answers into a computer database.
Entered vital statistics into a computer database.
Page Two
Valerie Vaughn
***************@*****.***
ADDITIONAL EXPERIENCE
Norrell Temporary Employment Service, Chicago, IL
Secretary/Receptionist Temp
Harris Trust and Savings Bank, Chicago, IL
Executive Secretary
EDUCATION
Richards Career Academy High School, Chicago, IL
H.S. Diploma-Top Quarter of Class Graduate, Major: Secretarial Science
Mastering Microsoft Office CD Rom Work Study Program
CERTIFICATES
Mandated Reporter Certificate, Chicago, IL
CAPS: Job Readiness Training Certificate, Chicago, IL
Employer & Employee Services: Job Readiness Training Certificate, Chicago, IL
Hope Technology & Education Center: Microsoft Office Word Certificate, Chicago, IL
Jewish Vocational Services: Microsoft Office Word Certificate, Chicago, IL
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