Professional Resume Title: Customer Service Leader with Security
Resume:
skylor willie
Fort Worth, TX *****
*********@*****.***
Professional Summary
Skilled communicator and listener with a knack for remedying conflict, and keen organizational skills which allow for effective delivery of outstanding service. Maintain the highest level of integrity; dedicated to providing reliable and friendly service without ever compromising the reputation or competencies of the organization. Highly motivated and outgoing individual with 2 years of management experience. Competent team player who can successfully inspire fellow colleagues and guide them professionally. Work Experience
Event Security Guard
Dickies Arena-Fort Worth, TX
May 2025 to Present
Checking bags, watching the visitors, opening doors, greeting the visitors Package Handler
FedEx-Fort Worth, TX
March 2023 to April 2025
Unloaded trucks, loaded trucks, scan packages
Tech Support Representative II
PFS WED-Fort Worth, TX
December 2021 to April 2022
Handled 100+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction.
Trained 25+ new employees in customer service script recitation, conflict resolution, and data entry practices
Analyze all claims exposures, determine efficient ways to settle and handle according to required policies and procedures.
Proven success in consistently achieving revenue and profit goals; strong financial / analytical skills to interpret operating statements and other financial data and manage budgets.
Handled large volume of calls on a day-to-day basis with a sense of calm and excellent work ethic. Customer Service Rep I
CONCENTRIX-Fort Worth, TX
August 2021 to December 2021
Analyze all claims exposures, determine efficient ways to settle and handle according to required policies and procedures.
Handled 90+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction.
Demonstrated experience working cross-functionally to achieve business objectives. Experience developing and executing business plans and building high-performing organizations that consistently meet and exceed performance expectations.
Proven success in consistently achieving revenue and profit goals; strong financial / analytical skills to interpret operating statements and other financial data and manage budgets.
Experienced customer-oriented professional with strong multi-tasking skills and ability to efficiently prioritize tasks.
Education
ASSOCIATES
TEXAS WESLEYAN UNIVERSITY
May 2023
HIGH SCHOOL DIPLOMA
EASTERN HILLS HIGH SCHOOL
May 2021
Bachelor's degree
Skills
• Stock receiving
• Food handling
• Scanning
• Client services
• Contracts
• Housekeeping management
• Delivery driver experience
• Writing skills
• Kitchen experience
• Manufacturing facility
• Report writing
• CRM software
• Pallet stackers
• Team Oriented
• Inventory Management Systems
• Childhood development
• AI
• Environmental services
• Leadership
• Daycare
• GPS
• MS Office 365
• Cherry picker
• Order picker
• Distribution center
• Shipping & receiving (3 years)
• RF scanner
• Mechanical knowledge
• Packer
• Research
• Hotel experience
• Grocery store
• Bussing
• Home health
• Teamwork
• Pallet wrapping
• Picking & packing (3 years)
• Complex Problem Solving
• Time Management
• Early childhood education
• Classroom experience
• Microsoft Access
• Technical Support
• Teaching
• Cleaning
• Warehouse sorting
• Print advertising
• Microsoft Excel
• Bartending
• Food safety
• Quality control
• Account management
• Supervising experience
• Phone etiquette
• Math
• Flexibility
• Patrolling
• Experience working with students
• Behavior management
• Order picking
• Attention to detail
• Inventory management
• Grammar Experience
• Experience with children
• Packaging
• Microsoft Outlook
• Crane
• Order shipping
• Heavy lifting
• Childcare
• Commercial cleaning
• Materials handling
• Journalism
• Conflict resolution
• Residential cleaning
• Special education
• Assembly line
• Caregiving
• Packing
• Restaurant experience
• Computer literacy
• Windows
• Manufacturing (2 years)
• Hair styling
• Reach truck
• Janitorial experience
• Warehouse staffing
• Law enforcement
• Correctional officer experience
• Aviation
• Computer skills
• Office experience
• Load & unload (3 years)
• Security
• Hospitality
• Live chat
• Loading
• Packaging materials
• Serving
• Landscaping
• Groundskeeping
• Sanitation
• Quality inspection
• Medical office experience
• Assembly
• Pallet jack
• Care plans
• Warehouse management system
• Copywriting
• Typing
• Toddler care
• Microsoft Powerpoint
• Cooking
• Home & community care
• Warehouse experience
• CCTV
• Unloading
• Personal protective equipment (PPE) use
• Custodial experience
• Host/hostess experience
• Google Docs
• Classroom management
• Surveillance
• Microsoft Word
• Report Building
• Critical Thinking
• Culinary experience
• Labeling
• Courier
Languages
• Portuguese
• Spanish
• Bilingual
Certifications and Licenses
Level 2 security license
June 2025 to Present
First Aid Certification
CPR Certification
Guard Card
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