Operations and HR Support Professional

Angel L. MELLETTE

Jamaica, NY ***** Phone: 347-***-**** **************@*****.***

PROFESSIONAL PROFILE

Team-oriented, punctual professional with the proven ability to solve problems and manage heavy workloads. Experienced in human resources management and customer service. Strong belief in putting the customer first.13 years of success in exceeding company expectations for customer service and production. SKILLS

Customer Service

Microsoft Office Suite

Profound

Interpersonal Skills

Office Management

Document Processing

Record Management

Human Resources

Ethics

Business Law

Money Management

Sales

Marketing Principles

Telecommunications

Organizational Ability

Time Management

Problem-Solving

EDUCATION

Miller-Motte Technical College Associates of Occupational Science Degree in Management

Perfect Attendance, Dean’s List

WORK EXPERIENCE

City of Lynchburg Human Resources Department (Externship) 2014 - 2014 Management Lynchburg, VA

Promptly filed confidential employee and applicant documents to ensure privacy and flow of the workplace.

Answered phone calls and transferred calls to appropriate person.

Created and maintained Microsoft Office Spreadsheets of applicants denied employment, including contact information.

Head Start

2009-2011 Volunteer Policy Council Lynchburg, VA

Interviewed applicants for available positions via group interviews

Worked as a team to determine terminations, suspensions, and hiring employees

Maintained detailed documents, such as check writing

Collected extensive inventory of materials, including shopping for food J. Crew

2009-2012 Customer Returns Lynchburg, VA

Exceeded mandatory quota of 35 pieces of product sorted per hour to 45+ pieces within an hour

Analyzed and examined the merchandise before refunding the customer

Utilized computer programs to conduct customer returns using double screens Progress Printing

2012-2018 Bindery Assistant Lynchburg, VA

Trained 15 new employees to operate related machinery

Functioned as main machine operator when regular operator was absent

Performed routine maintenance on machines

Operated machinery in a quick manner to exceed production goals. Team Nurse

2019 – 2019 PCA Lynchburg, VA

Enhanced client satisfaction level through delivery of compassionate care and vigilant monitoring

Assisted clients in bathing, toileting, walking and personal hygiene.

Assisted patients with meal planning and preparation. Maintained detailed records of patient vitals and weekly progress. Monitored client’s vital signs on daily basis.

Provided high quality companionship to clients and ensure the medicines are being taken.

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